Capability Developer - Client Service Delivery | Kirikiriroa | Waikato Region
Date: 20 Apr 2026
Location: Waikato, NZ
Company: Ministry of Social Development
About us
The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
Capability Developer - Client Service Delivery | Kirikiriroa | Waikato Region
- Secondment/Fixed-term to July 2027 | Full-time
- Permanent Full-Time Role | Full-time
- Salary range: $79,200 – $95,873 (starting rate depends on skills and experience)
- Location: Kirikiriroa
Grow practice. Lift performance. Strengthen client service.
We’re looking for Capability Developers to help grow the skills, confidence, and professionalism of our frontline teams across the Waikato Region — the people who make a real difference for New Zealanders every day.
This role supports the Waikato Region. Your home location is based in Kirikiriroa but you’ll travel across the Waikato region to deliver learning and capability development where it’s needed most.
About the role | Mō te tūnga
As a Capability Developer, you’ll be a key driver of MSD’s workforce development across Waikato. Your purpose is to build practice capability for frontline staff — Case Managers, Work Brokers and others — ensuring they deliver excellent outcomes for individuals, whānau and communities.
This is more than classroom training. You will:
• Assess learning needs and translate them into practical development plans
• Design and deliver adult-learning solutions — workshops, on-the-job coaching, and micro-learning
• Provide one-to-one coaching and targeted feedback to lift performance
• Evaluate learning impact and feed insights into continuous improvement
Your mahi supports MSD’s strategic goals, embedding Te Ao Māori principles and the intent of Te Pae Tawhiti — Our Future.
What you’ll do | He aha tāu e mahi ana
• Deliver effective adult-learning solutions tailored to staff and service-centre needs
• Coach individuals and teams to build confidence and capability
• Measure learning outcomes and recommend improvements
• Maintain accurate learning and performance records
• Collaborate across regions to strengthen the client experience
• Travel within your area in a fully mobile role
What you bring | Ōu pūmanawatanga
• Proven experience in capability development, coaching, or learning facilitation
• Minimum two years’ experience delivering adult learning
• NZ Certificate in Adult Teaching Level 5 (highly desirable)
• Strong collaboration and relationship-building skills
• Experience measuring learning effectiveness and embedding continuous improvement
• This is a mobile role with travel across your region (requires a full NZ driver licence)
Position Description | He Whakaahuatanga Tūnga:
Copy and paste the link into your browser here: https://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/learning-and-continuous-improvement/capability-developer.docx
Salary | Utu-ā-tau: $79,200.00 - $95,873.00
Based on knowledge, skills and relevant work experience.
At MSD, we’re committed to growing our people. You’ll join a team of passionate Capability Developers who collaborate nationally to strengthen the service we provide to New Zealanders. You’ll have the chance to make a direct impact on the professional growth of others while developing your own expertise in workforce capability.
How to apply | Me pēhea te tuku tono
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
In your cover letter, please answer the two questions below (up to 1,500 characters each), using real examples from your experience that demonstrate your skills, problem-solving and ability to build relationships.
Question 1: Developing People
Tell us about a time you supported the development of another person. This could be in a work, community, cultural, sporting, study, or personal setting. What did you do, and what gave you the greatest sense of satisfaction?
Question 2: MSD Values
Which of MSD’s four values resonates most strongly with you, and why? Please describe how this value shows up in the way you work with others or contribute to your community.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact Aros Stirling-Waterhouse – Team Manager Capability on aros.stirling-waterhouse009@msd.govt.nz
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate. If you are a current MSD employee, please discuss this opportunity with your manager and obtain approval to apply for a secondment before submitting your application.
Closing date: 5.00 pm Wednesday 29 April 2026
Joining us
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.
