Service Delivery Jobs

We work together to make a difference for New Zealanders. Whether that’s helping someone get sorted financially so they can study, supporting someone into work, ensuring support is there for someone who can’t work, helping one of our seniors by granting their entitlement to New Zealand Superannuation, or giving New Zealanders confidence that the system they fund is being used by people in genuine need.

We do this through three key groups; Regional Service Delivery, our frontline centres delivering face-to-face services across 11 regions, Contact Centre Services providing client services by phone, and Centralised Services - specialist teams managing processing of support and entitlements.

These three groups are supported by a number of teams, providing operational support, service development, learning and development, analytics and workflow management and engagement expertise.

Service Delivery has a role in delivering services and making a difference for more than a million clients.

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Title Location
Customer Service Representatives (Permanent), Lower Hutt Wellington, NZ
Employment Coordinator (Permanent), Hawkes Bay Hawke's Bay, NZ
Work Broker (Permanent) - Manukau Auckland, NZ
Central Processing Officers (Permanent) - Mangere Auckland, NZ
Work Broker - Dargaville, Northland Northland, NZ
Intensive Client Support Manager (Fixed Term/Secondment), Christchurch Canterbury, NZ
Case Managers (Permanent) - various locations across Nelson region Nelson / Tasman, NZ
Support Officer, Avondale - 12 months fixed term or secondment Auckland, NZ
Case Manager, Seniors (Permanent), Lower Hutt Wellington, NZ
Investigator Fraud Intervention Services, Canterbury Canterbury, NZ
Operational Support Advisor Wellington, NZ
Service Designer and Senior Service Designer Wellington, NZ