Case Manager

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Date: 13 Jul 2026

Location: Canterbury, NZ

Company: Ministry of Social Development

 

  • Full-time | Permanent | Monday to Friday (8:30am to 5:00pm)
  • Multiple opportunities across the Canterbury region
  • Estimated start date: Mid-September 2026
  • Salary range: $69,519 - $84,041


 
This is real work that changes lives — including your own.

 

Case Managers are the face of public service at the frontline. You’ll work with New Zealanders navigating challenging life situations, such as employment changes, housing transitions, or financial stress, and help connect them to the right support at the right time.

 

This is complex, high trust mahi. You’ll be making decisions that impact whānau and communities, balancing empathy and policy, speed and accuracy. If you value people, process, and purpose, and can bring calm to complexity — this could be the role for you.

 

What you’ll need to succeed | Ko tō āhua

 

You’ll put clients at the centre — listening deeply, responding with care, and helping people move forward in a way that works for them. You’ll bring a high level of personal integrity, initiative, and self-management.

 

You’ll also need to be:

 

  • Fast and accurate with data entry – getting the detail right matters.
  • Confident with technology – navigating multiple systems and supporting clients to do the same.
  • Empathetic and professional – able to hold space for real-life challenges while applying policy.
  • A clear communicator – someone who can build trust, explain things simply, and make good decisions.
  • Adaptable and steady – comfortable with change, high volumes, and problem-solving on the go.
  • A strong team player – grounded, dependable, and collaborative.
  • Comfortable with numbers and detail – able to complete complex calculations related to payments, dates, and entitlements.  

     

 

A day in the life

 

  • Supporting someone recently out of work to access income, training, or employment.
  • Helping a whānau explore housing options and coordinating follow-ups.
  • Encouraging digital self-service and building client confidence with online tools.
  • Managing a busy caseload across multiple systems while keeping accurate notes.
  • Referring clients to external providers and working collaboratively with others.
  • Meeting with your team to reflect, troubleshoot, and support each other.

 

What you’ll be part of

 

  • You’ll join a public service organisation committed to manaaki tangata, manaaki whānau — helping New Zealanders to be safe, strong, and independent.
  • You’ll deliver integrated support across income, housing, and employment — helping clients navigate life transitions and connect to the right services, at the right time.
  • You’ll be part of a team that upholds public trust and lives our values: working with integrity, partnering for impact, and standing up for the people we serve.

Position Description | He Whakaahuatanga Tūnga

 

Please view the position description here: Case Manager position description

 

Recruitment and selection details:

 

  • Applications close: 11.59pm on Sunday, 19th July 2026
  • Recruitment and Selection process: Shortlisted candidates will be asked to complete a short video confidence skills test. Candidates who are successful at this stage will progress to the in-person assessment centre stage.
  • The in-person selection process is expected to be held early August.
  • Estimated start date: Mid-September 2026

 

Applicants must hold New Zealand Citizenship, Permanent Residency or Australian Citizenship at time of application.

Salary | Utu-ā-tau: $69,519.00 - $84,041.00

 

How to Apply | Me Pēhea te tuku tono


Before you submit your application, please take a moment to review our guidance to understand how AI can best support your application. 

Candidate Guidance - Responsible AI use in recruitment

 

Click 'Apply now' to upload your current CV and complete the online application form.

 

You do not need to submit a cover letter. Instead, you'll be asked to respond to two short questions as part of the application form (each with a 2000-character limit):

 

  1. What attracts you to the Case Manager role, and what skills, experience, and qualities do you bring?
  2. Manaakitanga is about showing care, respect and generosity. How might you demonstrate this in your work as a Case Manager?

 

All applications must be made online. If this is not possible or if you have any queries, please contact jobs@MSD.govt.nz

 

About us | Mō mātou


 
The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
 

We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
 

As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
 

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
 

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.