Integrity Intervention Officer | Āpiha Tiaki Pūnaha, Integrity Intervention Centre, Lower Hutt

About the role | Mō te tūnga

The Integrity Intervention Centre is a business unit that sits under the Integrity and Debt group of the Ministry of Social Development.

Our purpose is to detect and intervene early to support clients and their whanau on their journey to become safe, strong, and independent, when they have a change in circumstances. We work with clients early to help them minimise or potentially avoid a debt.

We provide integrity to our benefit system by data matching and information sharing with other Government Agencies to check the information we have is current and correct.

As well as processing and updating information into the MSD systems, we talk with our clients via both incoming and outgoing phone calls and emails. It is important we take pride in the quality of our service that centres on clients – ensuring they have a positive experience with us every time.

Position Description | He Whakaahuatanga Tūnga

A copy of the position description can be found here. Integrity Intervention Officer position description

What you’ll need to succeed | Ko tō āhua

The key attributes we are looking for:

• You’re a fast learner who enjoys processing and handling a lot of information.
• Open to change and like to learn from it, which makes you a flexible person.
• You work efficiently, accurately and can make good decisions.
• Culturally aware with a strong focus on empathetic communication and has the skills to be able to build trust and rapport with clients.
• Comfortable navigating technology such as different applications on a PC.
• Attention to detail with a solution focussed approach.
• Enjoy working in a diverse and inclusive team environment.
• Comfortable making outbound calls to clients.
• Ability to interact positively with clients via inbound calls.

What we offer | Tā mātou e tuku ana

• No shift work - Monday to Friday. If a business need arises Saturdays are reserved for overtime and are on voluntary basis.
• Paid for 40 hours per week but work 37.55 hours per week.
• Annual pay progression with the ability to earn up to $73,903.
• $400 Annual vision care subsidy service towards your costs of eye tests, glasses, and contact lenses.
• Accident insurance coverage for MSD staff.
• Capability development framework to support your career aspirations with us.
• Staff discount on Southern Cross Health Insurance.
• Lots of practical support through, Employee Assistance Programme.
• Vibrant, diverse, and inclusive team environment.
• Office-based role where you are trained and supported during your learning process so it can take several months before we can start considering flexible working arrangements.

Salary | Utu-ā-tau: $61,466.00 - $73,903.00

Appointment to the band is determined by several factors such as relevant skills and experience with a typical starting salary of $61,466 per annum.

Important recruitment information and dates | Ngā mōhiohio rapu kaimahi hira, me ngā rā hira

Please apply online with your CV and a cover letter (1–2 pages) outlining how your skills and attributes align with the job description and key attributes listed above.

• To be considered for this position you must be a New Zealand Citizen or Permanent Resident at the time of making your application.
• All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz.
• Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.

Due to anticipated high volume of applications, we will be shortlisting continuously as we receive them. Please ensure that your email address and phone number is correct as we may contact you for an interview.

Applications close | Ka kati ngā tono hei te: Sunday 2 November 2025

• Shortlisted candidates will be invited to complete a video assessment, responding to interview questions between 28 October 2025 to 3 November 2025.
• Candidates who progress from the video assessment will be scheduled for final interviews between 4 November 2025 to 10 November 2025.
• From the interview stage, preferred candidates will go through background checks (which includes reference checks and criminal record checks).
• Tentative start date is 15 December 2025.