Case Manager | New Plymouth

Apply now »

Date: 9 Apr 2026

Location: New Plymouth, NZ

Company: Ministry of Social Development

 

Case Manager | Kaituitui | New Plymouth

 

We’re looking for practical, adaptable individuals to join our New Plymouth team as a Case Manager. Based in a vibrant coastal city known for its stunning mountain views, surf beaches, and strong sense of community, this role offers the chance to make a real impact in a beautiful part of Aotearoa. Ideal candidates will bring strong life experience, the ability to relate to people from all walks of life, and a calm, resilient approach under pressure. If you’re someone who thrives in fast-paced environments and is passionate about helping others, we’d love to hear from you.

 

  • Full Time, Permanent | Monday to Friday
  • Start dates from: 6th July 2026

 

This is real work that changes lives — including your own.
 

Case Managers are the face of public service at the frontline. You’ll work with New Zealanders navigating challenging life situations, such as employment changes, housing transitions, or financial stress, and help connect them to the right support at the right time.
 

This is complex, high trust mahi. You’ll be making decisions that impact whānau and communities, balancing empathy and policy, speed and accuracy. If you value people, process, and purpose, and can bring calm to complexity — this could be the role for you.
 

What you’ll need to succeed | Ko tō āhua

 

You’ll put clients at the centre — listening deeply, responding with care, and helping people move forward in a way that works for them. You’ll bring a high level of personal integrity, initiative, and self-management.
 


You’ll also need to be:

 

  • Fast and accurate with data entry – getting the detail right matters.
  • Confident with technology – navigating multiple systems and supporting clients to do the same.
  • Empathetic and professional – able to hold space for real-life challenges while applying policy.
  • A clear communicator – someone who can build trust, explain things simply, and make good decisions.
  • Adaptable and steady – comfortable with change, high volumes, and problem-solving on the go.
  • A strong team player – grounded, dependable, and collaborative.
  • Comfortable with numbers and detail – able to complete complex calculations related to payments, dates, and entitlements.

 

A day in the life:

 

  • Supporting someone recently out of work to access income, training, or employment.
  • Helping a whānau explore housing options and coordinating follow-ups.
  • Encouraging digital self-service and building client confidence with online tools.
  • Managing a busy caseload across multiple systems while keeping accurate notes.
  • Referring clients to external providers and working collaboratively with others.
  • Meeting with your team to reflect, troubleshoot, and support each other.

 

What you’ll be part of:

 

  • You’ll join a public service organisation committed to manaaki tangata, manaaki whānau — helping New Zealanders to be safe, strong, and independent.
  • You’ll deliver integrated support across income, housing, and employment — helping clients navigate life transitions and connect to the right services, at the right time.
  • You’ll be part of a team that upholds public trust and lives our values: working with integrity, partnering for impact, and standing up for the people we serve.

 

In return, we’ll give you:

 

  • A full induction and training plan.
  • Ongoing support from your peers and leaders.
  • Development opportunities and career pathways.
  • A role where your mahi directly contributes to stronger communities.
  • A competitive salary based on Band 4 ($69,519 – $84,041). 

 

Recruitment and Selection Details:

 

  • Applications close: Friday, 24th April 2026.
  • Recruitment and Selection process: Shortlisted candidates will complete a short digital confidence skills test, video pre-screening, and in-person interview.
  • Applicants must hold New Zealand Citizenship, Permanent Residency or Australian Citizenship at time of application.

 

You can view the position description here: Case Manager position description

 

How to Apply | Me pēhea te tuku tono


 
Click ‘Apply Now’ to upload your current CV and complete the online application form.

 
You need to submit a cover letter, explaining to us how you match to our key attributes.

 

You’ll also be asked to respond to two short questions as part of the application form (each with a 2000-character limit):

 

  1. Why do you believe you’re the right person for this Case Manager role? What skills and experiences will help you succeed?
  2. Manaakitanga is about showing care, respect, and generosity. How might you demonstrate this in your work as a Case Manager?
     

All applications must be made online.  If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz
 

Internal MSD Employees – please apply through your myHR portal at work.  This will ensure that your myHR employee profile is visible as internal candidate.
 

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

 

Joining us | Ko te hono mai

 

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.