Technical Business Analyst - Analysis & Design (A&D)

About our team | Mō te tīma:

Every week, around 1.4 million New Zealanders count on MSD for income support and services to connect with work, housing and better lives for their families. 

Improvement Systems & Technology (IST) provides the technologies, innovation and expertise that enable MSD staff and partners to deliver these essential services, today and into the future.

We’re driving a once in a lifetime transformation of services for New Zealanders. IST is a key enabler of this change bringing together strategic thinkers, technology specialists and delivery leaders to design solutions and deliver change while keeping vital services running reliably every day.

About the role | Mō te tūnga:

As a Technical Business Analyst, you’ll work closely with business stakeholders and delivery teams to analyse needs, define requirements, and support the delivery of effective technology solutions.

You’ll contribute to initiatives that improve systems, processes, and services for New Zealanders, applying sound analysis practices while developing your technical and domain expertise within a supportive practice environment.

Key responsibilities include:

•    Elicit, analyse, and document business and technical requirements
•    Work with stakeholders to understand processes, pain points, and desired outcomes
•    Support solution design through analysis, modelling, and documentation
•    Collaborate with developers, testers, and architects throughout delivery
•    Maintain requirement traceability and support delivery planning and testing
•    Assist with impact analysis, risk identification, and change management activities
•    Contribute to continuous improvement of analysis artefacts and practices
•    Work within agreed governance, standards, and delivery frameworks

We value diversity and welcome applications from disabled people and those who have lived experience with whānau, or the disability community.
 

Please contact us if there is any support that we can provide to ensure the recruitment process is accessible to you. 

What you bring | Ōu pūmanawatanga:

You’re a capable and motivated Business Analyst who enjoys working in collaborative, delivery-focused teams. You’ll bring:

•    Experience working as a Business Analyst on digital or technology initiatives
•    Sound understanding of business analysis tools, techniques, and methodologies
•    Ability to analyse business processes and translate needs into clear requirements
•    Experience working with technical delivery teams
•    Strong communication and stakeholder engagement skills
•    Exposure to agile or hybrid delivery environments
•    A willingness to learn, grow, and build technical domain expertise
•    A collaborative approach and commitment to quality outcomes

Position Description | He Whakaahuatanga Tūnga:

A copy of the position description can be found here Technical Business Analyst Position Description

Salary | Utu-ā-tau:

The full salary range for this role is $103,846 -$125,998. Appointments will be made depending on your relevant skills, experience and other factors. 

Applications close | Ka kati ngā tono hei te: Sunday 15th February, 2026.

About us | Mō mātou:

The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
 
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities. 
 
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.