Team Leader Information Coordination, Historic Claims - Wellington (Fixed Term to June 2026)

Date: 10 Jul 2024

Location: Wellington, NZ

Company: Ministry of Social Development


About us

The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.



Team Leader Information Coordination (Wellington based)


Our Historic Claims team provides an Alternative Disputes Resolution Service (ADRS) to assist claimants who have raised allegations or concerns of abuse and/or neglect while in State care.
Historic Claims works with claimants to help them understand their past experiences in care. We acknowledge and recognise the harm claimants have faced and take steps to put this right.
The Team Leader, Information Coordination manages a high performing team that are responsible for applying legislation to requested documents, ensuring compliance with the relevant Acts, and drafting appropriate responses to requests and correspondence from clients under the Privacy and
Official Information Acts. 

The Team Leader also identifies opportunities for continual improvement and develops recommendations to the Manager, Historic Claims in developing and maintaining efficient and effective policies and processes.



Skills and Experience


To be successful in this role your career history will demonstrate your:

  • experience leading and motivating a team in an analytical or rules-based environment with a mana manaaki focus
  • ability to produce quality work in a demanding and deadline driven industry whilst maintaining high levels of accuracy 
  • sound knowledge of the Privacy and Official Information Acts 
  • experience working in a client or customer service industry 
  • sound judgement and political sensitivity
  • highly effective communication skills – verbal and written
  • ability to deal with multi-complex issues
  • strong partnership builder ability



Salary range: $120,870.00 - $150,416.00




How to apply


To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.  


Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description. 


All applications must be made online.  If this is not possible or if you have any queries, please contact us at


Internal MSD Employees – please apply through your myHR portal at work.  This will ensure that your myHR employee profile is visible as an internal candidate.


Closing date: Monday, 22 July 2024




Joining us

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.


MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.