Support Officer Contact Centre | Lower Hutt Contact Centre

The Ministry of Social Development

• Full-time, permanent position 
• Supportive team environment
• Based at our Lower Hutt Contact Centre

We are seeking a Support Officer who experienced with providing high-quality administrative support to a team. In this role, you will manage day-to-day tasks such as handling incoming and outgoing mail, ensuring accuracy, attaching relevant documents, scanning, and inputting information into computer systems. You will also be responsible for maintaining site premises and equipment and ordering stationery and supplies.

As part of a dynamic and experienced team, you will contribute to achieving the unit's targets and outcomes. You’ll have opportunities to suggest improvements to administrative systems and procedures, as well as play an integral role in supporting site events and promoting a safe and healthy work environment.

What you’ll need to succeed | Ko tō āhua

We are looking for a Support Officer with the following skills and qualities:

• Intermediate Microsoft Office skills, with the ability to quickly navigate through various programs, including word processing.
• Strong written and verbal communication skills, with a high level of spelling and grammar proficiency.
• The ability to read and understand information with great attention to detail.
• Excellent people skills and the ability to work effectively as part of a team.
• High levels of initiative, with the ability to work unsupervised.
• Strong time management skills, ensuring efficient completion of tasks.

What’s in it for you | Nōu te rourou

You’ll join an inclusive and fun environment where we will celebrate achievements and prioritise action. Our team values diversity and teamwork. We provide regular coaching and development. We are working towards Te Ao Māori being embedded in the way we do things at MSD and we would love you to join us on this journey.

How to apply | Me pēhea te tuku tono

To apply, click the 'Apply Now' button to upload your CV and complete the online application form. 

Note: Your application will be a key part of our assessment process so please take some time to answers the applicaiton questions. 

Internal MSD Employees – please apply through your myHR portal at work.  This will ensure that your myHR employee profile is visible as internal candidate. If you would like to find out more about the role or would like to have a confidential chat about your application, please contact Laura Kennedy at Laura.Kennedy024@msd.govt.nz

📌 Candidates must hold NZ Citizenship or a Permanent Resident visa at the time of application.  

Closing date: 11:59pm, Sunday 14th June 2026

Position Description | He Whakaahuatanga Tūnga:

Support Officer Position Description

Salary | Utu-ā-tau: $60,216 - $66,410

About us | Mō mātou

The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.  
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
 
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
 
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are. 

Joining us | Ko te hono mai

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.