Senior Technology Monitoring and Reporting Specialist
Date: 7 Dec 2025
Location: Wellington, NZ
Company: Ministry of Social Development
- Join a team that values clear thinking and well-structured work
- Work that influences real decisions
- Newly created role
Bring structure, clarity, and consistency to how MSD monitors and reports on technology performance.
About our team | Mō te tīma:
Every week, around 1.4 million New Zealanders count on MSD for income support and services to connect with work, housing and better lives for their families.
Information Systems & Technology (IST) provides the technologies, innovation and expertise that enable MSD staff and partners to deliver these essential services, today and into the future.
We’re driving a once in a lifetime transformation of services for New Zealanders. IST is a key enabler of this change bringing together strategic thinkers, technology specialists and delivery leaders to design solutions and deliver change while keeping vital services running reliably every day.
About the role | Mō te tūnga:
This is a new role designed to bring structure, clarity, and consistency to how we monitor, interpret, and communicate technology performance across MSD.
You’ll be the one turning raw data into insight and insight into action — shaping decisions that improve efficiency, reduce risk, and optimise technology outcomes for staff and clients alike.
Key responsibilities include:
- Develop and maintain robust monitoring and reporting frameworks that support strategic decision-making.
- Drive the collation, analysis, and interpretation of technology performance data across multiple platforms.
- Work with technical owners to identify what needs to be measured — and why — to highlight opportunities for savings, efficiency, and better user experience.
- Translate complex datasets into clear, actionable advice for senior IST leaders and governance forums.
- Identify trends, risks, and opportunities through structured reporting and proactive analysis.
- Help shape and mature a new insights function that supports continuous improvement and accountability.
What you bring | Ōu pūmanawatanga:
We’re looking for someone who:
- Has significant experience (5+ years) in technology performance, analytics, or service management roles.
- Can move comfortably between detail and strategy — from designing data models to briefing executives.
- Demonstrates proven ability to turn technical data into actionable business recommendations.
- Builds collaborative relationships with engineers, analysts, and leaders to ensure the right data is collected, understood, and used effectively.
- Brings an analytical mindset coupled with strong storytelling skills — able to “explain the graph and why it matters.
- Understands how to measure efficiency, risk reduction, and service experience, ideally within complex or regulated environments.
- Experience in the public sector or large enterprise settings is a plus but not essential.
Position Description | He Whakaahuatanga Tūnga:
A copy of the postion description can be found here. Senior Technology Monitoring and Reporting Specialist position description.
Salary | Utu-ā-tau: $119,586.00 - $145,235.00
Applications close | Ka kati ngā tono hei te: Monday 19 Janurary 2026.
About us | Mō mātou:
The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
How to apply | Me pēhea te tuku tono:
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Joining us | Ko te hono mai:
Joining MSD means being part of a whānau that celebrates the diversity everyone represents.
We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.
If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
