Senior Process Analyst | Wellington
Date: 6 May 2026
Location: Wellington, NZ
Company: Ministry of Social Development
About us | Mō mātou
The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
Join MSD’s flagship transformation programme, MSD – services for the future, and help shape how we deliver services to New Zealanders for the next 30 years.
MSD – services for the future is about MSD’s future role and how we can make a bigger and better difference for New Zealanders. It will help us achieve the shifts we want to make to achieve our strategic goal, Te Pae Tawhiti.
About the role | Mō te tūnga:
- Based at National Office, Wellington
- Fixed Term or Secondment to 30 June 2028
Can you bring clarity to complex environments and turn it into practical outcomes?
Do you understand how strong processes and business rules translate into better services?
Ready to help design a system that will support over a million New Zealanders?
MSD is undertaking a once-in-a-generation transformation through Services for the Future, reshaping how we deliver support, and positioning MSD for the next 30 years.
This role gives you the opportunity to design how services actually work, building something more connected, more responsive and grounded in real delivery. You'll be a part of a team focussed on lifting capability and delivering meaningful change at scale.
As a Senior Process Analyst, you’ll play a key role in designing and improving the processes that underpin MSD’s future operating model.
You’ll work across the programme with Product Owners, SMEs, analysts, architects, and technical teams to map end-to-end processes, identify issues, and coordinate practical, user-centred solutions.
You’ll ensure processes align with MSD’s enterprise architecture and policy frameworks, and you’ll help uplift capability across the team by modelling strong process design practice. Your work will directly support workflow, automation, and system configuration — making this a role with real impact on how services are delivered.
What you’ll be doing | Ko te mahi
• Leading analysis, design, and documentation of business processes.
• Developing clear current-state and future-state process maps aligned to MSD standards.
• Using data and insights to assess process performance and identify improvements.
• Facilitating workshops and fit-gap analysis with SMEs and stakeholders.
• Coordinating end-to-end implementation of process improvements, including change management.
• Supporting workflow automation and ensuring process outputs are usable for configuration and integration.
• Maintaining strong relationships across the programme to ensure alignment and integrated solutions.
• Contributing to capability uplift in process design across MSD.
What you’ll bring | Ōu pūmanawatanga
• Proven experience leading business process analysis and improvement.
• Strong skills in process design, mapping, and workshop facilitation.
• Understanding of BPMN or similar notation.
• Knowledge of business rules and how they connect to processes.
• Excellent communication and relationship-building skills.
• Strong analytical and problem-solving capability, with a client-centred mindset.
• Experience in high-volume service environments and structured analysis approaches.
• Familiarity with Agile ways of working and process improvement techniques.
Ready to help shape the future of MSD’s services?
Apply today and be part of the change.
Position Description | He Whakaahuatanga Tūnga:
Salary | Utu-ā-tau: $103,815.00 - $125,958.00
How to apply | Me pēhea te tuku tono
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Closing date: 17 May 2026
Apply early, we may progress suitable candidates prior to the closing date.
Joining us | Ko te hono mai
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.
