Senior Business Analyst, Wellington

Date: 10 Jul 2024

Location: Wellington, NZ

Company: Ministry of Social Development


About us

The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.



Senior Business Analyst, Wellington

•    Income Portfolio
•    Full time Fixed Term / Secondment to end of June 2025
•    National Office, Wellington



We’re seeking a Senior Business Analyst to join our Income portfolio within Service Delivery. 
We are continuously improving our income support systems, to make it easier to understand, and navigate - to provide fair, consistent, accurate and timely support to New Zealanders.
Within the income portfolio there is a mix of exciting work programmes, including cross agency initiatives that greatly enhance the access to services, income, and the wellbeing of New Zealanders. 
We are looking for a person who is both energetic, confident, driven to succeed, and has a practical approach to identifying business needs and supporting a broad range of business work programmes. 
You’ll be part of a cross-functional multi-disciplinary team, and you’ll need to be highly collaborative with others from across the business.  
You’ll get involved with different business groups, working to understand and identify their needs and lead solution focused options. We have a complex work programme, so you’ll need to be able to provide high quality advice on business issues in a range of areas.
You will be working as part of an Agile product delivery team. We are looking for a clear thinker with a natural attention to detail. 



To be successful in this role, you’ll have proven experience of:

•    Working as a Business Analyst as part of an Agile delivery team
•    Analysing and understanding business needs and translating them into fit for purpose user stories/requirements with clear acceptance criteria
•    Assisting in the business process or system design to capture business requirements and problem definition
•    Collaborate with a range of stakeholders across MSD to ensure user stories are understood and solution outcomes are achieved and maintain strong relationships
•    Being a great problem solver, using strong analytical and critical-thinking skills, you are able to identify and understand pain points
•    Having, and maintaining, an extensive knowledge across all products and services within MSD, from processes, best practice, operational policy, and system behaviour and functionality





•    Engage with stakeholders, delivery team members and vendors to fully understand, communicate and document process, workflows, requirements and solutions 
•    Support the Delivery Lead and Director with all aspects of the product lifecycle
•    Facilitate requirements gathering workshops with Subject Matter Experts
•    Collaborate with a range of stakeholders to ensure user stories are understood and solution outcomes are achieved
•    Excellent communication skills with the ability to translate data into actionable insights
•    Provide reporting and feedback from and to stakeholders, users and team members


Salary range: $102,533.00 - $124,402.00






How to apply


To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.  


Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description. 


All applications must be made online.  If this is not possible or if you have any queries, please contact us at


Internal MSD Employees – please apply through your myHR portal at work.  This will ensure that your myHR employee profile is visible as internal candidate.


Closing date: 18 July  2024






Joining us

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.


MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.