Records Coordinator
Date: 12 Jun 2026
Location: Wellington, NZ
Company: Ministry of Social Development
Records Coordinator | Historic claims - Wellington
About Historic Claims
Historic Claims, on behalf of the Ministry of Social Development (MSD) provides an Alternative Disputes Resolution Service (ADRS) to assist claimants who have raised allegations or concerns of abuse or neglect while in State care.
Historic Claims works with claimants to help them understand their past experience in care. We acknowledge and recognise the harm claimants have experienced and take steps to put this right.
A key focus for Historic Claims is to ensure we deliver the best possible outcomes for claimants, and that they encounter mana manaaki (a positive experience every time) whenever they come into contact with us.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
About the role | Mō te tūnga
The Records Coordinator provides records and file management services to the Historic Claims team. This includes identifying, sourcing, digitising, describing, and managing the movement of historic records. Historic records are vital to assessing claims, responding to Privacy Act 2020 requests for information, and resolving enquiries about claimants’ experiences in care. The role may involve phone contact with claimants.
The Records team has a supportive and collaborative workplace culture. Historic Claims offers excellent career progression opportunities.
Skills and Experience | Mōu – Ngā Pūkenga me ngā Wheako
To be successful in this role you will have:
- an inquisitive disposition. You will thrive on problem-solving and research.
- the ability to move between a range of records management processes and systems and prioritise multiple tasks in a busy environment with competing demands.
- a relevant tertiary qualification, such as information management or social science, or work experience in similar fields, would be an advantage.
- sound understanding of the importance of recordkeeping and obligations under the Public Records Act 2005.
- an understanding of appropriate and respectful handling of sensitive personal information.
- proven competency working with the MS Office Suite and records management systems.
- exemplary attention to detail.
- demonstrated ability to work collaboratively and build relationships.
- strong written and oral communication skills.
- the ability to demonstrate empathy and understand client needs, concerns, and priorities.
Applications close: Friday, 19th June 2026
Salary Range:
Records Coordinator: $61,466.00 - $73,903.00
Position Description | He Whakaahuatanga Tūnga:
A copy of the position descriptions can be found here: Records Coordinator position description
How to apply | Me pēhea te tuku tono
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact jobs@MSD.govt.nz
Internal MSD Employees - please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as an internal candidate.
If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
Joining us | Ko te hono mai
Joining MSD means being part of a whānau that celebrates the diversity each individual represents.
We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity.
If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
