Processing Officer - Wellington Specialised Processing Team

Processing Officer – Wellington Specialised Processing Team

💼 Permanent, full-time (37.55 hours per week)
💰 Starting Salary: $60,707 with annual progression
🌟 Your opportunity to make a positive impact
🚀 Growth opportunities in a supportive team
🎓 Comprehensive induction training plan with ongoing professional support

Are you passionate about ensuring equity for all New Zealanders? Join our dedicated team that administers overseas pension and benefit processes, supporting clients with precision and care.

Every action you take in this role will make a real difference. Simply put, people count on us.

What you'll be doing | He aha tāu e mahi ana

As a Processing Officer in our Wellington Specialised Processing Team, you’ll:

• Assess and process overseas pension eligibility in line with legislation and international agreements.
• Engage with clients and overseas agencies to gather and validate critical information.
• Provide tailored support to ensure clients understand their obligations and entitlements.
• Uphold data accuracy and privacy standards for seamless decision-making and client service.

This is a role where your attention to detail and ability to handle complex processes will directly impact the lives of New Zealanders.

What you'll need to succeed | Ko ngā mea ka hiahiatia e koe kia angitū

• Client focus: A genuine commitment to delivering mana-enhancing service.
• Problem-solving skills: The ability to assess complex cases and make sound decisions.
• Adaptability: Comfort with change and a proactive approach to challenges.
• Communication excellence: Strong written and verbal skills to engage with diverse stakeholders.
• Strong numeracy, problem-solving, and logical reasoning skills, paired with empathy and excellent conversational abilities for client interactions.
• Ability to quickly learn and manage complex information effectively.
• Professionalism, energy, and a focus on delivering positive client outcomes.
• Confidence working with financial data and maintaining high attention to detail.
• Flexibility and adaptability to change, with a desire to learn and grow in your role.
• You demonstrate a compassionate and empathetic manner, ensuring positive and supportive interactions with clients over the phone.

What We Offer | He aha ngā painga o tēnei mahi

By joining MSD, you’ll enjoy:

• Annual pay progression.
• Accident insurance coverage for MSD staff.
• Capability development framework to support your career growth.
• Supportive environment: A workplace that values inclusion and diversity
• Employee benefits: Wellbeing programs, discounted health insurance, and more.
• Comprehensive training: Build the skills and knowledge to succeed.

Hours of Work and Location

This is a office-based role. You’ll work 37.55 hours, 5 days per week on rostered shifts:

Monday to Friday: Between 6:55 am and 6:00 pm

How to Apply | He aha e whai ake nei

Click the "Apply" link to submit your updated CV. A cover letter is not required, but you will be prompted to answer these questions in the application form:

1. What are your key strengths and skills, and how will you apply them to this role?
2. How do you ensure a positive customer/client experience every time?

Key Recruitment Dates | Ngā rā motuhake

• Applications close: Sunday, 15 December 2024, 11:59 PM.
• Shortlisted applicants to attend assessment centre: 18th or 19th December
• Interviews: Held in our Wellington office starting 10 January 2025.
• Start date: Monday, 27 January 2025.

⏰ Tip: Submit your application early, as we will shortlist continuously. Ensure your CV is updated and take the time to answer the application questions thoroughly.

To be considered, you must be a New Zealand or Australian Citizen or Permanent Resident at the time of application.

Position Description

Salary range: $60,707.00 - $72,990.00

Starting salaries depend on skills, experience, and other relevant factors.