M365 Specialists Productivity and Adoption | Auckland or Wellington
Date: 7 Jan 2026
Location: Wellington, NZ
Company: Ministry of Social Development
- Lead the way in deploying and managing M365 tools that empower our people
- Champion continuous improvement and knowledge sharing across the organisation
- Be part of a team that values creativity, collaboration, and customer focus
We’re looking for two passionate M365 Specialists to join our team at MSD. One with a specialisation in Microsoft 365 adoption and training and the other with experience in deploying Microsoft Productivity tools
About our team | Mō te tīma:
Every week, around 1.4 million New Zealanders count on MSD for income support and services to connect with work, housing and better lives for their families.
Information Systems & Technology (IST) provides the technologies, innovation and expertise that enable MSD staff and partners to deliver these essential services, today and into the future.
We’re driving a once in a lifetime transformation of services for New Zealanders. IST is a key enabler of this change bringing together strategic thinkers, technology specialists and delivery leaders to design solutions and deliver change while keeping vital services running reliably every day.
At MSD, the M365 Platform team looks after everything related to Microsoft 365 and Windows as well as Apple iOS operating systems, including services like the Teams meeting room software and Teams Calling. Other responsibilities include Remote Access Services (Windows 365), maintaining and governing end user devices such as laptops and mobiles (and the groups and policies associated with them), centralised software management and application delivery to physical and virtual devices and increasingly, end user empowerment through self-service and technology adoption support.
About the role | Mō te tūnga:
As an M365 Specialist, you’ll ensure the smooth operation and evolution of M365 services. You’ll be there to support users and help implement continuous updates from Microsoft.
You’ll collaborate with the rest of the M365 Platform team to deliver solutions that help our people achieve their goals.
Key responsibilities for the Productivity role include:
- Contribute to deploying, configuring and operating software components, such as SharePoint Online, MS Teams, OneDrive for Business, the Power Platform (including Copilot Studio), the Viva suite and other collaboration tools
- Understand integration of emerging technologies within the M365 Platform and contribute to supporting adoption of Microsoft evergreen updates
- Assist with monitoring system performance, update cycles and usage metrics for M365 services to proactively identify issues and deliver value to stakeholders
- Provide technical and administrative support for live applications within the M365 Platform, ensuring stability and reliability
- Support a culture of continuous learning within the organisation, encouraging ongoing development and knowledge sharing
Key responsibilities for the Technology Adoption and Training role include:
- Implement plans to drive adoption of existing M365 products and services, such as Teams, SharePoint, OneDrive, Outlook, and Power Platform (including Copilot Studio)
- Collaborate with other teams within MSD to ensure successful adoption of M365 products
- Provide clear guidance and assistance to end users, helping them use M365 products and services effectively and confidently
- Create and maintain adoption and support materials, such as guides, videos, FAQs, tips, and best practices
- Design and deliver engaging and effective training sessions, workshops, webinars, and other learning resources for end users
- Create engaging communications
We’re committed to creating a workplace that reflects the communities we serve. We welcome applications from people of all backgrounds, cultures, and experiences. Diverse perspectives strengthen our mahi, and we value the unique contributions everyone brings to the team.
Please contact us if there is any support that we can provide to ensure the recruitment process is accessible to you.
What you bring | Ōu pūmanawatanga:
- In-depth experience with M365 tools, in particular Power Platform (including Copilot Studio), Viva suite and other collaboration technologies such as SharePoint Online, Teams, OneDrive etc.
- Experience in M365 adoption, training, or support (Adoption)
- Strong interpersonal skills, adept at building and maintaining relationships
- Excellent communication, presentation, and interpersonal skills
- A high level of customer-service standards
- Proven ability to manage multiple projects and tasks effectively and efficiently
- The ability to adapt to changing needs and priorities
- An eagerness to learn new technologies and creative thinker with outside-the-box ideas and suggestions
- A Certification in M365 or related areas is a plus
Position Description | He Whakaahuatanga Tūnga:
A copy of the postion description can be found here. M365 Specialist position description.
Salary | Utu-ā-tau: $119,586.00 - $145,235.00
Applications close | Ka kati ngā tono hei te: Wednesday 21 January 2026.
About us | Mō mātou:
The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
How to apply | Me pēhea te tuku tono:
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description. Please outline in your cover letter if you are interested in the Productivity or Adoption role.
All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Joining us | Ko te hono mai:
Joining MSD means being part of a whānau that celebrates the diversity each individual represents.
We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.
If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
