Lead Technical Business Analyst
Date: 26 Jan 2026
Location: Wellington, NZ
Company: Ministry of Social Development
- Lead enterprise-level business analysis across complex, multi-stream programmes
- Combine hands-on enterprise delivery with structured coaching and practice leadership, influencing standards and capability uplift across the Analysis & Design Practice (this is not a line management position)
- Permanent Wellington based role.
About our team | Mō te tīma:
Every week, around 1.4 million New Zealanders count on MSD for income support and services to connect with work, housing and better lives for their families.
Improvement Systems & Technology (IST) provides the technologies, innovation and expertise that enable MSD staff and partners to deliver these essential services, today and into the future.
We’re driving a once in a lifetime transformation of services for New Zealanders. IST is a key enabler of this change bringing together strategic thinkers, technology specialists and delivery leaders to design solutions and deliver change while keeping vital services running reliably every day.
About the role | Mō te tūnga:
As a Lead Technical Business Analyst, you will operate at the intersection of enterprise delivery and practice implementation.
This is not a role limited to leading a single project or discrete workstream. You will provide hands-on business analysis leadership across complex, multi-stream programmes and cross-portfolio initiatives, shaping problem definition, requirements strategy and solution direction at an enterprise level.
You will work across one of MSD’s critical technical platforms (client management platform or corporate platform), ensuring alignment between strategic intent, delivery outcomes and technical implementation.
In addition to delivery leadership, you will play a key role in strengthening the Analysis & Design Practice by coaching and mentoring Business Analysts in a structured way and embedding consistent frameworks, standards and templates across teams.
This is a senior practitioner role focused on influence and capability uplift; it does not include formal line management responsibilities.
Key responsibilities include:
- Lead end-to-end analysis across large, complex programmes involving multiple delivery teams and senior stakeholders
- Shape enterprise-level problem definition, requirements strategy and solution options
- Provide strategic analysis advice to practice and platform Leads and senior stakeholders
- Translate ambiguity into structured approaches, roadmaps and actionable requirements
- Ensure consistent application of BA frameworks, artefacts and governance standards across delivery teams
- Coach and mentor Business Analysts through structured development approaches (not ad hoc support)
- Contribute to Practice uplift by refining templates, methods, training material and capability frameworks
- Represent Analysis & Design in cross-portfolio forums
We value diversity and welcome applications from disabled people and those who have lived experience with whānau, or the disability community.
Please contact us if there is any support that we can provide to ensure the recruitment process is accessible to you.
What you bring | Ōu pūmanawatanga:
We are seeking an experienced Lead Technical Business Analyst who combines enterprise delivery credibility with structured practice implementation.
You will bring:
- Significant hands-on experience leading business analysis across complex, multi-stream programmes or enterprise initiatives (not solely single-project delivery)
- Demonstrated experience shaping requirements strategy and problem definition at programme or platform level
- Proven ability to influence and advise senior leaders, including Programme Directors and enterprise stakeholders
- Strong recent delivery experience - remaining actively engaged in analysis practice rather than operating solely as a people leader
- Experience coaching and developing Business Analysts using structured frameworks, standards and capability approaches
- Experience embedding or applying BA methodologies, templates and governance models consistently across teams
- Advanced stakeholder engagement skills, including navigating ambiguity, conflict and competing priorities
- Experience operating within complex technical environments and aligning business outcomes to platform constraints
- Strong understanding of enterprise risk, dependency management and change governance
Highly regarded:
- Experience contributing to Practice uplift initiatives (e.g., capability frameworks, training design, maturity models)
- Experience working within large-scale public sector or enterprise environments
Position Description | He Whakaahuatanga Tūnga:
A copy of the position description can be found here. Lead Technical Business Analyst | Position Description
Salary | Utu-ā-tau: $139,920.00 - $170,089.00
Applications close | Ka kati ngā tono hei te: Sunday 22 March 2026.
About us | Mō mātou:
The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
How to apply | Me pēhea te tuku tono:
Before you submit your application, please take a moment to review our guidance to understand how AI can best support your application Candidate Guidance - Responsible AI use in recruitment
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Joining us | Ko te hono mai:
Joining MSD means being part of a whānau that celebrates the diversity each individual represents.
We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.
If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
