Integrity Intervention Officer | Āpiha Tiaki Pūnaha, Integrity Intervention Centre, Lower Hutt

About the role

The Integrity Intervention Centre is a business unit that sits under the Integrity and Debt group of the Ministry of Social Development.

Our purpose is to detect and intervene early to support clients and their whanau on their journey to become safe, strong, and independent, when they have a change in circumstances. We work with clients early to help them minimise or potentially avoid a debt. 

We provide integrity to our benefit system by data matching and information sharing with other Government Agencies to check the information we have is current and correct.

As well as processing and updating information into the MSD systems, we talk with our clients via both incoming and outgoing phone calls and emails. It is important we take pride in the quality of our service that centres on clients – ensuring they have a positive experience with us every time.

Position Description

https://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/integrity/integrity-intervention-officer.docx

What you’ll need to succeed and the key attributes we are looking for:

• You’re a fast learner who enjoys processing and handling a lot of information.
• Open to change and like to learn from it, which makes you a flexible person.
• You work efficiently, accurately and can make good decisions.
• Culturally aware with a strong focus on empathetic communication and has the skills to be able to build trust and rapport with clients.
• Comfortable navigating technology such as different applications on a PC.
• Attention to detail with a solution focussed approach.
• Enjoy working in a diverse and inclusive team environment. 
• Comfortable making outbound calls to clients.
• Ability to interact positively with clients via inbound calls.

What’s in it for you?

• No shift work - Monday to Friday. If a business need arises Saturdays are reserved for overtime and are on voluntary basis.
• Paid for 40 hours per week but work 37.55 hours per week.
• Annual pay progression with the ability to earn up to $72,990. 
• $400 annual vision care subsidy service towards your costs of eye tests, glasses, and contact lenses. 
• Accident insurance coverage for MSD staff. 
• Capability development framework to support your career aspirations with us. 
• Staff discount on Southern Cross Health Insurance.
• Lots of practical support through, Employee Assistance Programme.
• Vibrant, diverse, and inclusive team environment.
• Office-based role where you are trained and supported during your learning process so it can take several months before we can start considering flexible working arrangements.

Salary range: $60,707.00 - $72,990.00

Appointment to the band is determined by several factors such as relevant experience and skills with a typical starting salary of $60,707 per annum.

Key Recruitment Information

Please apply online with your CV and a cover letter (1–2 pages) outlining how your skills and attributes align with the job description and key attributes listed above. 

• All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz.
• If you currently work for MSD, please apply through your myHR careers page at work.
• To be considered for this position you must be a New Zealand Citizen or Permanent Resident at the time of making your application. 

Due to anticipated high volume of applications, we will be shortlisting continuously as we receive them. Please ensure that your email address and phone number is correct as we may contact you for an interview.

• Applications close 23 March 2025. 
• Shortlisted candidates will be invited to complete a video assessment, responding to interview questions between 14 March 2025 to 25 March 2025.
• Candidates who progress from the video assessment will be scheduled for final interviews between 20 March 2025 to 28 March 2025.
• From the interview stage, preferred candidates will go through background checks (which includes reference checks and police checks).
• Tentative start date is 5 May 2025.

Joining us

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.