Employment Support Representative | Kaihāpai Mahi, Job Connect Contact Centre - Lower Hutt

Employment Support Representative, Job Connect Contact Centre Services - Lower Hutt

• Full-time, 6 month fixed term opportunities
• Start date: 10 February 2025
• Starting salary $60,707

If you are on the lookout for an opportunity to make a difference to the lives of New Zealanders looking to find meaningful and sustainable employment…then read on.

You will need to be able to project energy, motivation, and tenaciousness in your conversations over the phone to our clients. You will be driven by your willingness to want to know what’s important to our clients and their whanau and help guide them through the services and employers that will bring them closer to their goals of finding employment.

We pride ourselves in our commitment to delivering great customer experiences every time.

Perks and Benefits:

• Flexible working arrangements
• Capability development framework to support your career aspirations with us 
• Staff discount on Southern Cross Health Insurance
• A modern office setting with contemporary contact centre technology
• Lots of practical wellbeing support through Poutuarā - peer support, Employee Assistance Programme as our vision is to have a workplace where everyone has a sense of purpose, feels valued are thriving and showing compassion towards self and others
• Accident insurance coverage for MSD staff
• Salary range: $60,707.00 - $72,990.00

About you | He kōrero mōu

To be successful in this role, you'll be someone who:

• Champions quality customer service
• Embracing a love of learning and a drive to help others  
• Effective communicator both written and verbal form
• Demonstratable skills in building professional and collaborative working relationships  
• Knows how to be resilient
• Adapts positively to changing environments  
• Knows what Empathy sounds like
• Attention to detail with a solution focussed approach
• Competent and confident in navigating multiple IT systems
• Knowledge or experience in recruitment an advantage, but not essential

Position Description

Take a bit of time to read a bit more about the Employment Support Representative role: https://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/contact-centre/employment-support-representative.docx

Hours of Work

These are full-time (37.55 hours per week), opportunities.

You will be rostered to work shifts, usually between 8am and 6pm.

We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance.

Key Recruitment Information

We are shortlisting as we receive applications, and will keep you updated, so please ensure you are contactable via phone or email.

If you're short listed the recruitment process will include a video assessment, interview and reference checking.  

•   Make sure your CV is up to date, so we can get an idea about your skills and experience - and yes, we do want to know if you have been involved in any activities to make our communities a better place to be in.
•   Candidates must be able to provide two work references (your current and previous employer) and be able pass a NZ police check.
•   Candidates must hold NZ Citizenship or a Permanent Resident visa at time of application.

How to apply | Tono mai

To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.  

Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description. 

All applications must be made online. If you have any queries, please contact Maureen at Maureen.Pang002@msd.govt.nz or 04 931 1602.

Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.

Closing date: Sunday 8 December 2024

Joining us

Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.