Delivery Lead, Te Pae Tawhiti Programme, Wellington

Date: 10 Jul 2024

Location: Wellington, NZ

Company: Ministry of Social Development


About us

The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.



Delivery Lead, Te Pae Tawhiti Programme, Wellington



•    Fixed Term / Secondment to end of June 2025

•    National Office, Wellington




Te Pae Tawhiti – Our Future is about MSD’s future role and how we can make a bigger and better difference for New Zealanders. 


Te Pae Tawhiti Programme is a once in a generation, multi-year transformation, which aims to ensure MSD has the capability to serve New Zealanders now and for decades to come.  


Service Experience is the key implementation arm of this transformation. Through Service Experience we will implement the technology, processes and tools needed to land both our Future Service Model and Client Engagement Practice, while also transforming the way the Ministry delivers its core products and services for clients, staff and partners.  


The Delivery Lead is a key leadership role within Service Experience.


Sitting across multiple delivery squads, you will be responsible for delivery of the value stream roadmap. You’ll identify and manage dependencies and risks, and ensure teams within the value stream have what they need to be successful in meeting their objectives.

Service Experience is a large and complex programme of work. It’s still in the early stages, and there’s scope for creativity and innovation in how we operate.


You’ll work closely with the Product Owners and Directors Service Experience to lead the creation of a high performing team culture, and implement  ways of working that support this.

You will need:


We are looking for an innovative individual, with leadership experience in large scale service and technology transformation programmes within the public sector.


You’ll need a keen eye for detail, and the ability to anticipate and resolve challenges that slow delivery teams down. You’ll have strong relationship building skills, and be comfortable working in fast paced environments. 

 This is a once in a generation opportunity to change the way we deliver our services, and to have a significant impact on the lives of New Zealanders. 

You will be instrumental in developing and implementing a new service experience for MSD.

We are looking for a candidate who will bring:


•    Experience in the successful delivery of time critical work pieces within a complex transformation programme
•    Experience leading technical delivery programmes of work in Agile, Waterfall, or hybrid environments
•    A good understanding of the mechanics of government
•    Proven experience in working in a fast-paced environment
•    Experience in navigating across the business to ensure contribution to the work is timely and impactful
•    The ability to create a positive and productive team environment

Apply early – we may interview suitable candidates prior to the closing date.

Salary range: $120,870.00 - $150,416.00






How to apply


To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.  


Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description. 


All applications must be made online.  If this is not possible or if you have any queries, please contact us at


Internal MSD Employees – please apply through your myHR portal at work.  This will ensure that your myHR employee profile is visible as internal candidate.


Closing date: 24 July 2024






Joining us

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.


MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.