Claims Administrator | Top Up Team | Historic Claims, Wellington

About us | Mō mātou

The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

About the team | Mō te tīma

Historic Claims, on behalf of the Ministry of Social Development (MSD) provides an Alternative Disputes Resolution Service (ADRS) to assist claimants who have raised allegations or concerns of abuse or neglect while in State care.

Historic Claims works with claimants to help them understand their past experience in care. We acknowledge and recognise the harm claimants have experienced and take steps to put this right. 

A key focus for Historic Claims is to ensure we deliver the best possible outcomes for claimants, and that they encounter mana manaaki (a positive experience every time) whenever they have contact with us. 

Our people’s wellbeing is important to us and creating a positive workplace culture is a critical part of how we work. We all have a part to play.

About the Role | Mō te tūnga

The purpose of the role is to provide Administration support to the Top Up Team MSD. The primary focus includes maintaining and updating the database preparing documents to make payments, processing correspondence, and other administrative duties that support best possible outcomes for claimants. The role does not require direct interaction with claimants.

Skills and Experience

To be successful in this role you will have:

• An inquisitive disposition, enjoy problem-solving and research.
• Competence in the Microsoft Office suite.
• Adaptability to learn and move between a range of processes and systems.
• The ability to prioritise multiple tasks in a busy and evolving environment with competing internal demands.
• A thorough and careful approach to keeping multiple data up-to-date.
• Familiarity with the use and function of electronic document management systems (edrms)
• Demonstrated experience of anticipating and resolving problems through sound risk management analysis, sometimes with limited information.
• A strong focus on attention to detail.
• Well-developed interpersonal skills.

Position Description | He Whakaahuatanga Tūnga

A copy of the position description can be found here. Claims Administrator position description

Salary range | Utu-ā-tau: $54,755.00 - $65,590.00

How to apply | Me pēhea te tuku tono

To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form. 

Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description. 

All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz.

Internal MSD kaimahi – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.

Applications close | Ka kati ngā tono hei te: Tuesday 17 June 2025

Joining us | Ko te hono mai

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.