Central Processing Officer - Seniors Processing Unit (Senior Services) Wellington

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Date: 13 Jan 2026

Location: Wellington, NZ

Company: Ministry of Social Development

 

 Central Processing Officer – Seniors Processing Unit (Senior Services)

 

  • Permanent, full-time positions (37.55 hours per week)
  • Wellington-based (Kordia House, Willis Street)
  • Excellent career development opportunities
  • Salary range: $61,466 – $73,903 (dependent on skills and experience)

 

About our team | Mō te tīma

 

The New Zealand Superannuation (NZS) processing unit is a specialist team within the Ministry of Social Development’s Centralised Services Business Unit. Based in Wellington, we are responsible for the administration of domestic NZS and related products.

We have a great opportunity for you to be part of a high-energy, successful and supportive team. We are looking for motivated and adaptable people who can deliver quality service to our clients and want to make a positive difference in the lives of New Zealanders.

About the role | Mō te tūnga

 

As a Central Processing Officer, you will be responsible for processing applications for clients eligible for NZS and reviewing and updating client records for those already in receipt of NZS. This work is undertaken in line with legislation, social security agreements and other relevant arrangements, helping to ensure an equitable financial support system for all New Zealanders.

About you | Ko wai koe

 

  • Able to listen with empathy and understanding to clients’ needs
  • Excellent client service skills
  • Strong analytical skills
  • Able to problem-solve and deal with complex client situations
  • Great time management and organisational skills
  • High level of written and verbal communication skills
  • Able to self-manage, work independently and show initiative
  • Flexible, adaptable and open to change
  • Able to work well under pressure and to deadlines
  • Able to work well within diverse teams

 

What we offer | Tā mātou e tuku ana

 

  • A positive work environment and trusted culture where we support each other to achieve excellent outcomes for clients
  • Accident insurance coverage for MSD staff
  • Capability development framework to support career aspirations
  • Staff discount on Southern Cross Health Insurance
  • Practical wellbeing support, including an Employee Assistance Programme

 

 

Position Description | He Whakaahuatanga Tūnga:

 

Please take some time to read and understand the following position description before applying:  Central Processing Officer position description

 

Me pēhea te tuku tono | How to apply


You do not need to submit a cover letter. Instead, you will be asked to respond to three short questions as part of the application form (each with a 2000 character limit):

 

  1. What makes you an ideal candidate for this role?
  2. What type of experience do you have performing administrative tasks or in a customer service environment?
  3. Can you give us an example where you had to use your decision-making skills?


A note on application responses


We’re interested in hearing your own experiences, perspectives and examples. You’re welcome to use tools to help you prepare your application, but your responses should reflect your words, thinking and experience. Authentic, genuine answers help us better understand how you would approach the role.

 

Note: Your responses to the application questions are essential to our assessment process. Applicants who are shortlisted will be notified and may be required to complete further assessments/testing.

 

Applicants must hold New Zealand Citizenship, Permanent Residency or Australian Citizenship at time of application.

 

Due to the expected high volume of applications and recruitment timeframe, we’ll be shortlisting continuously as applications are received. To maximise your chances of being considered, we recommend applying early. Please ensure your CV is up to date and take the time to complete the application questions thoroughly.

 

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

 

Applications close: Tuesday, 3 February 2026

 

Internal MSD applicants: please apply through your myHR careers page at work.

For a further discussion about the role, please contact Jeremy Londt at Jeremy.Londt001@msd.govt.nz