Business Analyst | Service Improvement and Delivery | Wellington
Date: 20 Apr 2026
Location: Wellington, NZ
Company: Ministry of Social Development
About us | Mō mātou
The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
About the role | Mō te tūnga:
- Permanent and 12 Month Fixed-term or Secondment
- Service Improvement and Delivery – Service Delivery
- Based at National Office, Wellington
You’ll join the Service Improvement and Delivery business unit – the delivery engine for Service Delivery.
The team is accountable for service improvement and the implementation of change across MSD’s operational environment.
The unit brings together operational and support functions with planning, sequencing, and execution of business change, including policy implementation and system enhancements. You’ll be part of a delivery team working on initiatives across income, employment, or housing services.
As a Business Analyst, you’ll focus on understanding business needs, improving operational processes, and ensuring solutions meet the needs of frontline staff and the clients we serve.
You’ll work closely with business stakeholders to shape ambiguous problems, define clear outcomes, and translate these into structured, actionable analysis that supports decision-making and delivery.
While you will collaborate with technology teams, this is not a technical or system design role. We are looking for Business Analysts who are confident operating in the business, leading analysis, and bringing clarity to complex environments.
In this role you will:
• Lead workshops with stakeholders to explore opportunities, challenge assumptions, and build a shared understanding of priorities
• Take ownership of shaping unclear or complex problems into well-defined analysis and scope
• Analyse current-state processes, identify gaps, and recommend improvements
• Translate business needs into clear, fit-for-purpose outputs (such as business requirements, process models, or user stories)
• Ensure analysis and requirements are aligned to business outcomes and operational needs
• Identify risks, impacts, and dependencies across processes, people, policy, and systems
• Build and maintain strong relationships with stakeholders at all levels of the organisation
What you bring | Ōu pūmanawatanga:
We are looking for experienced Business Analysts with:
• Experience working as a Business Analyst in complex environments
• Proven ability to lead business analysis activities end-to-end
• Strong critical thinking and problem-solving capability
• Excellent communication skills, with the ability to engage both technical and non-technical audiences
• Experience working alongside technology teams to ensure business needs are clearly understood
• Familiarity with tools such as Jira, Confluence, Visio, or similar, and an understanding of Agile delivery approaches
This role does not require coding or deep technical development experience. Our focus is on strong Business Analysis capability within a business and service delivery context.
What we offer:
• The opportunity to work in a dynamic environment where your work contributes to meaningful outcomes for New Zealanders
• Collaborative work across diverse business groups and perspectives
• A supportive team culture that values knowledge-sharing, learning, and continuous improvement
Position Description | He Whakaahuatanga Tūnga:
Salary | Utu-ā-tau: $79,200.00 - $95,873.00
Appointment type and salary will be aligned to skills, experience, and organisational needs.
How to apply | Me pēhea te tuku tono
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Closing date: 10 May 2026
Joining us | Ko te hono mai
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.
Applicants must have the right to work in New Zealand. We are unable to consider overseas applicants.
