Advisor Contracts, Client Service Delivery, Wellington
Date: 22 Aug 2025
Location: Wellington, NZ
Company: Ministry of Social Development
About us / Mō mātou
The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
Advisor Contracts, Client Service Delivery, Wellington
• Fixed term to 30 June 2027
• Based at National Office, Wellington
We’re looking for an Advisor to join our Client Service Delivery team, helping ensure New Zealanders receive the right support across face-to-face, phone, and digital channels.
You’ll provide high-quality advice, contribute to projects and initiatives, and support delivery of services that improve client experience.
The role works closely with regional teams and external partners, including managing aspects of contracting, performance monitoring and programme delivery, so strong collaboration and relationship skills are key.
You’ll support performance monitoring by tracking delivery against agreed outcomes, identifying risks or issues, and contributing to continuous improvement efforts.
What you will bring / Ōu pūmanawatanga
• Experience providing advice and support in the public sector.
• Proven ability to build and maintain relationships internally and externally, including regional teams and community partners.
• Understanding of contracting processes and experience contributing to programme or service delivery agreements.
• Experience in monitoring contract performance, identifying delivery risks, and supporting resolution or improvement.
• Strong analytical and problem-solving skills with the ability to provide objective advice.
• Experience in managing competing priorities and applying sound judgement in a busy environment.
• Excellent communication skills – written and verbal.
• Experience/willingness to embed Te Ao Māori into BAU.
Position Description / He Whakaahuatanga Tūnga
Salary range: $79,200.00 - $95,873.00
How to apply / Me pēhea te tuku tono
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Closing date: 29 August 2025
Apply early - candidates may be progressed prior to closing date
Joining us
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.
