Manager Client Service Delivery | Te Rohe o Waikato | Waihi and Paeroa
Date: 21 Apr 2026
Location: Waihi / Paeroa, NZ
Company: Ministry of Social Development
About us | Mō mātou
The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
About the role | Mō te tūnga
• Permanent role
• Paeroa/Waihi
• Reporting to: Regional Director
One team, one approach underpins how we deliver services across the Waikato region. We are committed to supporting whānau with manaakitanga and whanaungatanga, providing respectful, non-judgemental services that enable people to build independence and achieve sustainable outcomes.
As Manager Client Service Delivery, you will provide strategic leadership and operational oversight of frontline service delivery. You will lead teams responsible for delivering income support, employment, and housing services, ensuring services are effective, consistent, and aligned to MSD priorities.
You will role-model strong leadership, build high-performing teams, and contribute to regional and national outcomes through collaboration with other leaders across Te Rohe o Waikato.
What you’ll do | He aha tāu e mahi ana
• Lead and develop high-performing teams in a complex, people-focused environment
• Create a positive, motivating, and accountable culture focused on quality service delivery
• Collaborate with regional leaders to deliver a consistent “one team” approach
• Support and uplift staff capability, performance, and wellbeing
• Manage resources and budgets, ensuring timely reporting and sound decision-making
• Represent MSD professionally in regional initiatives and community engagement
• You may also contribute to local or regional projects and engage with community partners, local government, and other stakeholders to support positive outcomes for whānau.
You are an experienced people leader with a strong understanding of service delivery and operational leadership. You bring sound judgement, clear communication, and the ability to lead through complexity.
You will demonstrate
• Proven experience leading and developing high-performing teams
• Strong relationship-building skills across diverse internal and external stakeholders
• The ability to communicate effectively with different audiences
• Experience managing performance, budgets, and reporting requirements
• A commitment to MSD values and mana-enhancing service delivery
• An understanding of MSD's purpose and the services we provide to New Zealanders
An understanding of Te Ao Māori and delivering culturally responsive services for iwi and whānau.
Kai Kōrero Evening
We are hosting a Kai Kōrero evening Thursday 30 April 2026, at the Paeroa Service Centre. During this hui we will share MSD's purpose, vision and values, and provide insight into the role of Manager Client Service Delivery. This is a great opportunity to learn more, ask questions, and connect with our team.
Details:
Paeroa Service Centre, 6 Rotokohu Road, Paeroa Thursday 30 April 2026, 5pm - 7pm.
If you wish to attend, please register your interest by emailing your full contact details to katie.mccreesh002@msd.govt.nz. Registrations close 24 April 2026. We look forward to seeing you there.
Position Description | He Whakaahuatanga Tūnga
Salary | Utu-ā-tau: $122,381.00 - $152,296.00
How to apply | Me pēhea te tuku tono
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Closing date: 3 May 2026
Joining us | Ko te hono mai
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.
