Case Manager | Kaituitui | Whanganui Service Centre

Make a real difference in your community while building a rewarding career.

Join a high-performing team where you'll work alongside experienced professionals to help New Zealanders navigate employment, housing, and financial challenges. Every day brings new situations, new conversations, and opportunities to create positive outcomes for individuals, whānau, and the wider community. If you're motivated by problem-solving, making sound decisions, and helping people move forward, this could be the role for you.

• Full-time, permanent | Monday to Friday
• Start date: 02 December 2026

About the role | Mō te tūnga

Case Managers are at the frontline of public service, working directly with people during important moments in their lives. You'll assess needs, make informed decisions, navigate policy and legislation, and connect people with the support and services they need. 

This is a dynamic role that combines relationship-building, problem-solving, decision-making, and service delivery. You'll manage a diverse caseload, work across multiple systems, and collaborate with colleagues and community partners to achieve positive outcomes. 

You'll need to be someone who can think clearly under pressure, communicate effectively, and balance empathy with sound judgement.

You'll work alongside clients to understand their circumstances, identify practical solutions, and connect them with the support they need to achieve positive outcomes. We are a supportive, results-focused team that works together to overcome challenges and deliver meaningful outcomes for our community. Join us and be part of work that makes a lasting impact.

Information Evening:

If you're looking for a role that's varied, rewarding, and focused on helping people, we'd love to welcome you to our informal information evening on:

Thursday 15 October, 5.30pm - 6.30pm, at 153 St Hill Street, Whanganui.

Come and explore what it's like to be a Case Manager, meet some of our team, ask questions, and learn more about the opportunities available with the Ministry.

Recruitment and Selection Details:

• Recruitment and Selection process: Longlisted candidates will complete a short video and digital confidence skills test and shortlisted candidates will attend an in-person assessment centre. 
• Applicants must hold New Zealand Citizenship, Permanent Residency or Australian Citizenship at time of application.

Position Description | He Whakaahuatanga Tūnga

Please view the position description here: Case Manager position description

Applications close | Ka kati ngā tono hei te: 11:59pm, Sunday 25th October, 2026.

About us | Mō mātou

The Ministry of Social Development (MSD) is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations. Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

How to apply | Me pēhea te tuku tono

Before you submit your application, please take a moment to review our guidance to understand how AI can best support your application. Candidate Guidance - Responsible AI use in recruitment

To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.

Important to note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.  Please talk to why you believe you are the right person for this Case Manager role and what skills and experience you will bring to help you succeed.

All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz

Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.

Joining us | Ko te hono mai

Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.

If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.