Case Managers, Client Service Delivery - Multiple locations in Taranaki
Date: 25 Nov 2024
Location: Taranaki, NZ
Company: Ministry of Social Development
About us
The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
The Opportunity | Te Whiwhinga Mahi
As a Case Manager, you will be the face of MSD, engaging directly with individuals and whānau to provide financial support, employment services, and housing assistance. You’ll support people to achieve their goals by connecting them with the right services and creating tailored plans that work for them.
What you'll be doing | He aha tāu e mahi ana
As the face of the organisation, you will be working alongside whānau to find out what is important to them and to support them into training or employment opportunities.
Key responsibilities include:
- Building strong relationships and working collaboratively with others to enhance outcomes for whānau.
- Developing and maintaining relationships with your peers and partner agencies to give and receive support when needed.
- Engage with individuals, employers, and stakeholders to identify barriers and create plans for success.
- Providing empathetic and professional case management support, maintaining accurate records of client interactions.
- Managing client progress, adjusting support plans as needed to help them achieve their goals.
- Navigate various computer systems to manage client information and stay up to date with relevant policies and legislation.
If you’re dependable, resilient, and passionate about helping our communities, this role could be the perfect fit for you.
These are 12 month fixed term opportunities and are based in New Plymouth, Stratford & Hawera Service Centre.
What you'll need to succeed | Ko ngā mea ka hiahiatia e koe kia angitū
- The ability to work independently and collaborate with team members to assess client needs and develop tailored support plans.
- Experience in a people centred environment or previous job where you have built connections, resilience, and a passion for making a positive impact in the lives of others.
- You will be organised, with sound decision making and problem-solving skills.
- You will bring a high level of personal integrity and initiative and be able take ownership and responsibility to follow through and deliver for the people in our community.
- We are seeking motivated people who are passionate about helping people from diverse backgrounds, and who have an aspiration for others to flourish, whilst being immersed within the community.
- Your ability to adapt and adjust support plans based on client progress will be key in achieving meaningful outcomes.
- Be purposeful: You will show care and warmth, give support to others. Look after the dignity of people through the expression of manaaki.
- Be resilient: The ability work in a fast paced and demanding role. You will be highly dependable and have the grit and tenacity to show up and be in the mahi, bringing developed strategies with you to cope with pressure, in an ever-changing environment.
- Be open: You will have the ability to be fully present and listen intently without judgement to what is being said, empathise with whānau and their experiences, thoughts, and feelings.
Please note - This role requires applicants to have a clean full New Zealand Driver Licence.
What We Offer | He aha tā mātou e tuku
- A supportive and inclusive environment focused on your growth.
- Opportunities to make a real difference in the lives of individuals and communities.
- A diverse team that values collaboration and celebrates achievements.
- A salary band range from $68,660 - $83,003 with a realistic starting salary from $68,660 per annum. Consideration will be given to the successful candidate’s individual relevant skills, experience, and other factors to determine the actual starting salary.
Take some time to review the position description before applying. This is an important role with the scope to deliver meaningful outcomes for our communities.
http://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/client-service-delivery/case-manager.docx
Important application information:
- To be considered for shortlisting, please submit a cover letter highlighting how your experience aligns with the position description competencies, and most importantly, your vision for the role
Salary range: $68,660.00 - $83,003.00
How to apply
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Closing date: Sunday 8 December 2024.
Joining us
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.
