Case Manager | Northland | He Poutama Taitamariki
Date: 16 Jul 2025
Location: Northland, NZ
Company: Ministry of Social Development
Case Manager | Northland | He Poutama Taitamariki
• Salary: B04, starting from $69,519.00 - $84,041.00
• Full-time, permanent | Monday to Friday
• Hours: 8:30am – 5:00pm
• Location: Primarily based in the Kaitaia, Kawakawa, or Te Kamo
• Start date: From September 2025
What you'll be doing | He aha tāu e mahi ana
As a HPT Case Manager, your key responsibility is to support 18 to 24-year-old clients in their journey toward work readiness, sustainable employment, and independence. You will empower Taitamariki by helping them navigate available choices and connect to the right services, all while ensuring they receive the support they need.
This role involves working closely with young people at risk of long-term unemployment and poor social outcomes, equipping them with the tools for success in education, training, or employment.
About the Service | Mō te Ratonga
He Poutama Taitamariki (HPT) is a regional initiative supporting young people at risk of long-term unemployment. HPT provides intensive support through training and employment opportunities, building on pilots like KODE, GROW, and T500. This service combines case management with long-term care (manaaki tangata), significantly reducing unemployment and disengagement in Northland since its 2016 launch, benefiting over 2,600 Taitamariki.
What you'll need to succeed | Ko ngā mea ka hiahiatia e koe kia angitū
• Client-Centered: You’ll put your clients first, listening deeply, responding with care, and helping them move forward on their unique journeys.
• Adaptable & Steady: Comfortable with change and navigating through challenges while working in a high-pressure environment.
• Technologically Confident: You should be comfortable with multiple systems and help Taitamariki do the same.
• Empathetic and Professional: You’ll need to apply policy with empathy, understanding that real-life challenges require practical solutions.
• Detail-Oriented: You must be fast and accurate with data entry and comfortable with numbers, handling calculations related to payments and entitlements.
• Clear Communicator: You’ll build trust through clear communication and decision-making.
• Team Player: Grounded, dependable, and collaborative in a supportive environment.
What you’ll be part of:
• Join a public service organisation committed to manaaki tangata, manaaki whānau — helping New Zealanders live safe, strong, and independent lives.
• You’ll deliver integrated support across income, housing, and employment, helping clients navigate life transitions.
• Be part of a values-driven team that works with integrity, collaborates to make an impact, and stands up for the people we serve.
In return, we’ll give you:
• A full induction and training plan.
• Ongoing support from peers and leaders.
• Career development opportunities.
• A competitive salary based on your experience and skills.
Recruitment and Selection Details
• Applications close: 11:59pm, Sunday 27 July 2025
• Selection process: Shortlisted candidates will complete a digital confidence skills test, a video pre-screening, and an in-person interview.
• Eligibility: Applicants must hold New Zealand Citizenship, Permanent Residency, or Australian Citizenship at the time of application.
• Driver's Licence: A full and clear driver’s licence is essential, as travel around the Northland region will be required.
Northland Hub Locations:
• Kaitaia, North Park Drive
• Kawakawa, 62 Gillies Street
• Te Kamo, 424 Kamo Road
Salary range: $69,519.00 - $84,041.00
Based on relevant knowledge, skills and experience.
View the Position Description: http://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/client-service-delivery/case-manager.docx
How to Apply | Me pēhea te tuku tono
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Please include your response to the questions below in your cover letter:
1. Why are you motivated to apply for the Case Manager role for He Poutama Taitamariki? (max 1500 characters)
2. Describe your skills and experiences that make you a strong candidate for this role and how they align with the needs of He Poutama Taitamariki. (max 1500 characters)
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact Kim Ashby, Manager Client Service Delivery - kim.ashby001@msd.govt.nz.
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Closing date: 11.59pm Sunday 27 July 2025
Joining us
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
