Client Support Debt Management Officer | Āpiha Amo Nama, Hamilton

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Date: 16 Jul 2026

Location: Hamilton, NZ

Company: Ministry of Social Development

 

Client Support Debt Management Officer | Āpiha Amo Nama, Hamilton

 

  • Permanent, full-time opportunities
  • Based in Hamilton
  • Be part of a positive and progressive work environment with growth and development opportunities
  • Start date: 5 October 2026

About the role | Mō te tūnga

 

Client Support Debt Management is a business unit that sits under the Integrity and Debt group of the Ministry of Social Development. We are seeking proactive and passionate individuals to join our Client Support Debt Management team. 

 

As a Client Support Debt Management Officer, you will play an integral role in helping non-current clients with repaying their debt to Ministry of Social Development. Our purpose is to administer recovery of debt at the earliest possible opportunity by negotiating sustainable and affordable repayment arrangements with clients and proactively supporting them to become debt free. 

 

We look to identify and use innovative approaches and best practices to ensure effective debt management of money owed to the Ministry of Social Development. Our versatility means that we are often called upon to support other business units of the Ministry of Social Development while maintaining our high standards of client service and professionalism. Your work will be varied, and you will be dealing with adverse and difficult conversations, so we need someone who can communicate professionally and achieve positive results for both the Ministry and our clients. At times parts of the role can be repetitive and monotonous, while other parts are exciting, fulfilling and rewarding.

About our team | Mō te tīma

 

Our teams are flexible, adaptable and pragmatic; they adapt and learn quickly when change happens. They are a supportive team and willingly share knowledge and contribute to a positive workplace culture based on co-operation and commitment to achieve goals. We welcome and value diversity which contributes to an inclusive working environment where differences are acknowledged and respected. Our people provide a service that ensures clients have a positive experience with us every time.

What you’ll need to succeed | Ko tō āhua

 

The key attributes we are looking for: 

 

  • Skilled in developing sustainable and affordable repayment plans that prevent hardship and support long-term financial stability.
  • Demonstrates empathy and actively engages with clients to understand their financial circumstances.
  • Proactively connects clients with internal and external specialist services to promote independence and holistic support.
  • Ability to interact positively with clients and stakeholders via inbound and outbound calls.
  • Ability to follow structured guidelines and processes to ensure compliance and consistency.
  • You’re a fast learner who enjoys processing and handling a lot of information.
  • Adaptability to change in a dynamic environment.
  • You work efficiently, accurately and can make good decisions.
  • Culturally aware with a strong focus on empathetic communication and has the skills to be able to build trust and rapport with clients.
  • Strong IT skills and confidence navigating multiple systems quickly.
  • Attention to detail with a solution focussed approach.
  • Enjoy working in a diverse and inclusive team environment.

What we offer | Tā mātou e tuku ana

 

  • Monday to Friday from 9.00 - 5.00pm. If a business need arises, Saturdays may be available for voluntary overtime.
  • Paid for 40 hours per week but work 37.55 hours per week.
  • Annual pay progression with the ability to earn up to $73,903.
  • $400 Annual vision care subsidy service towards your costs of eye tests, glasses, and contact lenses.
  • Accident insurance coverage for Ministry of Social Development staff.
  • Capability development framework to support your career aspirations with us.
  • Staff discount on Southern Cross Health Insurance.
  • Access to practical support through our Employee Assistance Programme.
  • Vibrant, diverse, and inclusive team environment.
  • Office-based role where you are trained and supported during your learning process so it can take several months before we can start considering flexible working arrangements.

Position Description | He Whakaahuatanga Tūnga

 

A copy of the position description can be found here: Client Support Debt Management Officer position description

Salary | Utu-ā-tau: $61,466.00 - $73,903.00

Important recruitment information and dates | Ngā mōhiohio rapu kaimahi hira, me ngā rā hira

 

Before you submit your application, please take a moment to review our guidance to understand how AI can best support your application. Candidate Guidance - Responsible AI use in recruitment

 

  • Applicants must hold New Zealand Citizenship, Permanent Residency or Australian Citizenship at time of application.
  • All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz
  • Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.

 

Due to anticipated high volume of applications, we will be shortlisting continuously as we receive them. Please ensure that your email address and phone number is correct as we may contact you for an interview.

 

Applications close | Ka kati ngā tono hei te: 11:59pm, Sunday 26 July 2026

 

  • Shortlisted candidates will be invited to complete a video assessment, responding to interview questions.
  • Candidates who progress from the video assessment will be scheduled for final interviews.
  • From the interview stage, preferred candidates will go through background checks (which includes reference checks and criminal record checks).
  • Start date is 5 October 2026
     

About us | Mō mātou

 

The Ministry of Social Development (MSD) is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

 

We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities.

 

As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

 

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.