Central Processing Officer, Āpiha Whiriwhiri Āheinga - Centralised Services Rotorua
Date: 10 Jun 2025
Location: Bay of Plenty, NZ
Company: Ministry of Social Development
The Ministry of Social Development
- Full time, Fixed term position ending 30 June 2026
- Mutiple positions avaliable
- Rotorua central location
- Starting salary $60,707.00
We help New Zealanders become safe, strong, and independent.
He aha tāu e mahi ana l What you'll be doing
Join our team to deliver end-to-end support services, including assessing, processing, and reviewing client information. You'll provide vital financial assistance to clients and their whānau, and connect with them through outbound calls using your strong communication (both verbal and written) skills.
Our work covers a range of areas—from processing income declarations and online applications to updating client details and handling requests from other agencies.
We offer a supportive, forward-thinking environment with modern training to help you thrive and make a real impact.
He Whakaahuatanga Tūnga | Position Description
Ko ngā mea ka hiahiatia e koe kia angitū l What you'll need to succeed
- Quick to learn and comfortable with complex information.
- Energetic, professional, and empathetic communicator who builds positive client experiences over the phone.
- Results-driven, tech-savvy, and accountable team player.
- Adaptable and open to change, with a growth mindset.
- Confident and accurate when handling financial data.
- Efficient, detail-oriented, and a sound decision-maker.
Tāu e whai ai | What you will get in return
- Accident insurance coverage for MSD staff
- Capability development framework to support your career aspirations with us
- Staff discount on Southern Cross Health Insurance
- Lots of practical wellbeing support, like Employee Assistance Programme as our vision is to have a workplace where everyone has a sense of purpose.
He aha e whai ake nei l How to apply: What's next?
To apply, click the 'Apply Now' button to submit your updated CV. A cover letter is not required, as you will be prompted to answer the following questions in the application form:
- What strengths and skills do you bring to this role?
- How do you consistently create a positive client experience?
- How do you approach learning new systems or processes, and how do you ensure you retain and apply what you’ve learned?
Note: Your responses to the application questions are essential to our assessment process.
All applications must be made online. If you have any queries, please contact Te Ana Ulale at TeAna.Ulale002@msd.govt.nz.
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Applications close: Midnight, Tuesday 17th June 2025
Ngā mōhiohio rapu kaimahi hira, me ngā rā hira | Important recruitment information and dates
- Applications close: Midnight, Tuesday, 17 June 2025 - we are unable to accept any late applications.
- Interviews starting from Tuesday, Monday 23 June 2025
- Start date: Tuesday, 21 July 2025
Important Information
Due to the expected high volume of applications and recruitment timeframe, we’ll be shortlisting continuously as applications are received. To maximise your chances of being considered, we recommend applying early. Please take the time to thoroughly complete the application questions and ensure your CV is up to date.
Candidates must hold NZ Citizenship or a Permanent Resident visa at the time of application.
Utu-ā-tau | Salary range: $60,707.00 - $72,990.00
