Senior Practice Improvement Analyst | Wellington
Date: 6 Nov 2025
Location: Auckland, NZ
Company: Ministry of Social Development
- Lead process improvement initiatives across IST
- Collaborate with stakeholders to design practical solutions
- Wellington or Auckland location
If you’re passionate about process design, stakeholder engagement, and continuous improvement, this is your opportunity to make a real difference.
About our team | Mō te tīma:
Every week, around 1.4 million New Zealanders count on MSD for income support and services to connect with work, housing and better lives for their families.
Information Systems & Technology (IST) provides the technologies, innovation and expertise that enable MSD staff and partners to deliver these essential services, today and into the future.
We’re driving a once in a lifetime transformation of services for New Zealanders. IST is a key enabler of this change bringing together strategic thinkers, technology specialists and delivery leaders to design solutions and deliver change while keeping vital services running reliably every day.
About the role | Mō te tūnga:
As our Senior Practice Improvement Analyst, you’ll work closely with the Practice Manager to identify opportunities for process efficiencies and lead the design and documentation of improvements.
You’ll engage with stakeholders across IST, develop practical solutions, and ensure processes are centralised and accessible.
This role is key to driving quality, consistency, and innovation in how we work.
This role can be based in either Wellington or Auckland.
Key responsibilities include:
- Analyse and improve business processes using structured methodologies
- Design and document workflows, SOPs, and technical processes
- Lead delivery of improvement initiatives using Agile or Lean principles
- Facilitate workshops and engage cross-functional teams
- Provide specialist advice and support across IST
- Manage stakeholder relationships and influence outcomes
- Monitor delivery progress and ensure quality standards are met
- Support continuous improvement and knowledge sharing across the team
We’re committed to creating a workplace that reflects the communities we serve. We welcome applications from people of all backgrounds, cultures, and experiences. Diverse perspectives strengthen our mahi, and we value the unique contributions everyone brings to the team.
Please contact us if there is any support that we can provide to ensure the recruitment process is accessible to you.
What you bring | Ōu pūmanawatanga:
We’re looking for someone who brings a mix of technical expertise, strategic thinking, and people skills. You’ll be confident working across complex systems and have a knack for turning insights into action.
- Proven experience in process improvement (Lean, Six Sigma, Agile)
- Strong documentation and process mapping skills
- Skilled in stakeholder engagement and relationship management
- Experience facilitating workshops and driving team alignment
- Strategic thinker with sound judgement and problem-solving ability
- Excellent communication skills – including written
- Comfortable working with ambiguity and influencing change
- Experience evaluating feasibility of process changes using data
- Ability to lead and mentor others in improvement practices
- Familiarity with SFIA framework and delivery methodologies is desirable but not essential
Position Description | He Whakaahuatanga Tūnga:
A copy of the position description can be found here. Senior Practice Improvement Analyst position description.
Salary | Utu-ā-tau: $103,815.00 - $125,958.00
Applications close | Ka kati ngā tono hei te: Monday 17 November 2025.
About us | Mō mātou:
The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
How to apply | Me pēhea te tuku tono:
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Joining us | Ko te hono mai:
Joining MSD means being part of a whānau that celebrates the diversity each individual represents.
We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.
If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
