Employment Support Representative | Kaihāpai Moni Oranga
Date: 9 Sept 2025
Location: Auckland, NZ
Company: Ministry of Social Development
Employment Support Representative
- Permanent, Full-time
- Based at Job Connect Contact Centre Services, in Ellerslie - Auckland
- Being part of the Ministry of Social Development, means having access to real opportunities for growth, progression, and development
About the team | Mō te tīma
Our Job Connect team is energetic, supportive, and driven by a shared passion for helping people into sustainable employment. We work in a high-trust, high-performance environment where collaboration, adaptability, and client-centred thinking are at the heart of everything we do.
You’ll be joining a diverse and inclusive group that celebrates one another’s strengths and strives to deliver meaningful outcomes for our clients, every single day. Whether it’s bouncing ideas, celebrating wins, or navigating complex challenges—we do it together, with purpose and Manaaki.
About the role | Kōrero mō te tūranga
This is a fast-paced environment, often with changing priorities. This role requires you to be highly organised with your time management and to be solutions oriented.
As an Employment Support Representative, you will engage directly with clients who call through our 0800 phoneline as well as manage client employment, education and training calls referred in from Work Brokers and Case Managers. You will need to be confident in your ability to have meaningful conversations about employment and help clients who are seeking more information and help with applying for vacancies.
The key to being successful in this role is your ability to keep customer satisfaction at the core of every decision and behaviour, by having great customer focus and adaptability to different personality types. You will need to be able to quickly build professional, collegial relationships as you work with Case Managers and Work Brokers across the regions.
You will need to bring attention to detail and take pride in being accurate in your work, and most importantly provide excellent client service by demonstrating MSD’s values with every client you speak to.
About you | He kōrero mōu
We are seeking individuals with whom will bring the following attributes:
- A strong passion and purpose for helping New Zealanders seeking employment opportunities.
- Proven experience with recruitment coordination activities.
- Be adaptable, resilient, and able to quickly think on your feet.
- Have well-developed interpersonal skills with excellent written and verbal communication.
- Proven experience and confidence in asking effective questions, have strong active listening skills when speaking with clients over the phone.
- Resolution focussed.
- Demonstrated skills in building professional and collaborative working relationships.
- Adaptability to learn quickly and move between a range of processes and systems, with confidence in using MSD IT systems.
- Have an eagerness to learn and the desire for self-improvement and growth.
- Demonstrated that you can work efficiently, accurately and be well organised.
- You enjoy using quality conversations to help each client work through their situation and can demonstrate a history of providing clients or customers a positive experience on the phone.
Position Description | He Whakaahuatanga Tūnga:
A copy of the position description can be found here: Employment Support Representative position description
These are full-time (37.55 hours per week), opportunities.
You will be rostered to work shifts, usually between 7am and 6pm.
We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance.
Salary | Utu-ā-tau: $61,466.00 - $73,903.00
How to apply | Tono mai
To apply, click the 'Apply Now' button to upload your CV, Cover Letter, and complete the online application form.
Note: Your Cover Letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
Candidates must upload a Cover Letter and CV to be eligable to process to the next step of an online video assessment stage.
All applications must be made online. If you have any queries, please contact Maureen at Maureen.Pang002@msd.govt.nz or call 04 931 1602.
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as an internal candidate.
Closing date: Tuesday, 16th September 2025
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
Joining us | Ko te hono mai
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
