Central Processing Officer
Date: 3 Aug 2025
Location: Auckland, NZ
Company: Ministry of Social Development
Central Processing Officer – Ellerslie
• Permanent, Full-time | 37.55 hours per week
• Auckland, Ellerslie location
• Starting salary: $61,466.00 per annum
Mō te tūnga | About the role
As a Central Processing Officer in our Ellerslie Unit, you will be part of a team that ensures clients receive the right support at the right time. This is a busy, fast-paced role where accuracy and empathy go hand in hand. You’ll be working behind the scenes to process client reviews and applications and your mahi will have a very real impact on people’s lives.
In this role you will:
• Assess and process client information to ensure full and correct entitlements.
• Complete 6 monthly and annual reviews with precision and care.
• Make outbound calls to clients to gather information and clarify details.
• Work across multiple systems and navigate complex processes.
• Collaborate with internal teams and external agencies to support positive client outcomes.
What we need from you:
• Professionalism, positive energy, and a strong customer service focus.
• Confidence working with financial information and making sound decisions.
• Accuracy and attention to detail when entering and reviewing data.
• Empathy and great communication skills, especially over the phone.
• A growth mindset and eagerness to learn new systems and processes.
• The ability to thrive in a high-volume, fast-paced environment.
Tā mātou e tuku ana | What we offer
• Comprehensive induction and on-going training.
• Regular coaching and development opportunities.
• Great location, close to public transport, amenities.
• A supportive, diverse, multicultural environment.
• Coaching and career development opportunities.
• Annual salary progression reviews.
• Vision Care.
He Whakaahuatanga Tūnga | Position Description
A copy of the position description can be found here: Central Processing Officer
Applications close: Monday 11th August 2025
Salary range: $61,466.00 - $73,903.00
Mō mātou | About us
The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
Hours of work:
- You will be rostered 37.55 hours per week across 5 days a week.
- Your shifts will have varied start times between the hours of 6.55am and 6:55pm Monday to Friday and between 7.55am and 6.00pm on Saturdays.
- We work on a no surprises basis, with any changes to the roster communicated well in advance.
Important recruitment information:
• Applications close: Monday 11th August 2025
• Your online application must include a current CV, however a cover letter is not required.
• Your responses to the application questions are essential to our assessment process.
• Applications that are shortlisted will be required to complete online testing, as part of the assessment process.
To be considered for this position you must be a New Zealand Citizen or Permanent Resident at the time of application.
All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as an internal candidate.
Tip: Submit your application early, as we will shortlist continuously. Ensure your CV is updated and take the time to answer the application question thoroughly.
Due to the expected high volume of applications and recruitment timeframe, the panel will be shortlisting continuously as applications are received.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
