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Team Leader Online Content

Date:  13-May-2022

Wellington, NZ

About us

The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.



Team Leader Online Content - Knowledge Base Project



Full Time, Fixed Term till end of June 2023 


Location:  National Office, Wellington



  • Lead the content stream of a significant knowledge base project


  • Collegial, collaborative role within a humming operational comms team  


  • Grow and develop a team of digital content specialists and subject matter experts




What do we do?


Part of MSD’s operational arm, Service Delivery, Client and Internal Communications provides communications planning and advice, campaign and direct marketing, digital channel content (including websites and knowledge bases), and internal communications. 



Who are you?


The Team Leader Online Content reports to GM, Client and Internal Communications and is responsible for the development and implementation of our Knowledgebase project content strategy and content development. This is a significant project involving many different teams across the country. In this key role you will provide leadership, direction and support to a team of content specialists.


You’ll be adept at meeting facilitation and running content workshops involving multiple teams.   Project management and reporting will be as important to you as your high standards in content work.



To be successful in this role you will need to be/have:

  • Proven experience in leadership and development of direct reports, ideally in a large organisation, with an online content focus
  • Advanced communication skills, both written and verbal, exceptional skills in plain English writing for different audiences and have a strong ability to translate complex information into plain English
  • Significant ability in developing and implementing digital content strategies (ideally alongside or for communications teams) including information architectures and applying user experience principals.
  • Strong strategic thinking and proven ability to apply analytical and research techniques and skills
  • Great relationship and stakeholder management skills
  • High standards for accuracy, quality, clarity and consistency
  • Proven ability to influence and have high level of personal motivation, energy, and a positive approach
  • SaFE agile techniques knowledge preferred, but not essential.
  • Relevant tertiary qualification.


If this appeals to you, apply now! 








How to apply


To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.  


Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description. 


All applications must be made online.  If this is not possible or if you have any queries, please contact us at


Internal MSD Employees – please apply through your myHR portal at work.  This will ensure that your myHR employee profile is visible as internal candidate.


Closing date: Thursday,  26 May 2022






Joining us

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.


MSD has a COVID-19 vaccination policy which requires employees to be fully vaccinated.