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Team Leader Complaint Management - Oranga Tamariki

Date: 
Location: 

Wellington, NZ

Team Leader Complaint Management - Feedback and Complaints

Wellington Based, Permanent


About us | Mō mātou 


Oranga Tamariki — Ministry for Children is the Ministry that supports children and young people in New Zealand.  Oranga Tamariki has a commitment to putting tamariki and rangatahi at the heart of what we do and works to advance the wellbeing and positive long-term outcomes of children and young people.


About the role | Mō te tūnga 

 
The Feedback Team is a crucial part of the feedback process within the organisation, ensuring that regions, sites and teams are fully supported when receiving, reviewing and replying to feedback.


The purpose of Team Leader Complaint Management is to lead a team of Senior Advisors who are based across all our main centres and are responsible for undertaking assessments, reviews and management of complaints that have been referred to the Feedback and Complaints team. 


This role  will work closely with the Manager Feedback and Complaints and provide subject matter expertise and leadership to ensure consistent delivery of service across the country. 


What you will bring | Ngā pūmanawatanga ōu 

 

  • Strong people leadership skills, ideally experience at a team leader level in operations and service delivery aspects of the social sector within Oranga Tamariki, or a comparable organisation
  • A good understanding of the governance arrangements and public sector context within which Oranga Tamariki works and the ability to apply this understanding to judgement and decision making
  • Sound knowledge of Oranga Tamariki Act 1989, the Vulnerable Children’s Act 2014 and other relevant legislation
  • Demonstrated ability to work in collaborative peer and other stakeholder relationships
  • Experience in the development, preparation and monitoring of service delivery performance measures and of reporting against these. 
  • Outstanding communication skills that will enable you to engage and inspire staff and to build skills and confidence amongst the team  


What's in it for you | Nōu te rourou 


We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of Tamariki and Rangatahi. Come join us | Tūhono mai


How to Apply | Me pēhea te tuku tono 


Apply online with your CV and cover letter. If you are an Oranga Tamariki employee already, please apply through your myHR portal. If you have any questions about role, please contact Gaynor.Brymer@OT.govt.nz  #LI-ORG 


Applications close on 25 October 2020


To find out more about this role, you can view the position description below: