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Service Centre Manager - Wairarapa

Date:  13-Oct-2021

Wellington, NZ

About us

The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.



Service Centre Manager – Wairarapa

Ministry of Social Development


Permanent , Full time 

Central Region – initially based in Masterton 


We have an opportunity for a new Manager to join our leadership team. This position will be in the Central Region area, initially based in Masterton. 

Reporting to the Regional Director, the role of the Service Centre Manager is to provide effective leadership to deliver services that contribute to help New Zealanders to be safe, strong and independent.

You will be an innovative and inspirational leader who is constantly front and present in a busy service delivery environment.  Your focus will be supporting our site-based Case Managers to move people closer to independence and connect them with employment opportunities.

You will have experience in leading through change, have a vision of what a great working environment looks like and you are able to articulate how you respond effectively to the key priorities for the Central Region, MSD.

Key attributes needed

  • Experience in responding to Māori, Pacific or people with disabilities
  • A client centric way of working
  • Excellent communication and interpersonal skills
  • Strong organisational and planning skills
  • Flexible, innovative and pragmatic
  • Proven skills to build effective teams
  • Proven relationship management skills


Service excellence will resonate strongly with you, and you will play a key leadership role in an integrated services response, fostering an environment where social service agencies work together to achieve positive change in the lives of people, their families/whānau and their communities through the timely and seamless delivery of “client centred” services.

As a Ministry, our aim is to become a trusted and proactive organisation, connecting clients to all the support and services that are right for them, to improve the social and economic wellbeing of New Zealanders.  To achieve this aim we are focusing on three key shifts:

  • Mana manaaki – A positive experience every time
  • Kotahitanga – Partnering for greater impact
  • Kia takatu tatou – Champion long term social and economic development


If you really want to make a difference to the lives of New Zealanders, and have what’s needed for the role, we’d love to talk to you!  

How to apply


Internal MSD Employees – please apply through your myHR portal at work.  This will ensure that your myHR employee profile is visible as an internal candidate.

All external applicants please apply through the apply button and upload your CV and cover letter to our applicant tracking system. Please note all applications must be made online.

Please apply with your CV and Cover Letter outlining your relevant skills and experience.  In your Cover Letter please ensure you address the Key Accountabilities/Success Factors in the position description and Key attributes noted in the advertisement. 

For any question please contact Judy Garrett on

Applications close: 27 October 2021


Position Description


Joining us

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.