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Service Advisor

Date:  11-May-2022

Wellington, NZ


About us

The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.



About the Role


In partnership with the various teams in Improvement, Systems and Technology (IST), the business and our IT suppliers, we help in the initiation, planning and delivery of solutions that meet the needs of the business.


This is an exciting opportunity to join one of New Zealand’s largest IT groups where you will work with talented individuals, be regularly challenged, and be innovative while enjoying an Agile environment with varied growth opportunities. 


This role provides IT service management support and advice to IST management and staff.  A key focus is to provide administration, maintenance, and support services for the IT Service Catalogue (ITSC).  The ITSC is a key repository of service, configuration, and relationship information about business and IT services and IT assets (applications and platforms). 



As Service Advisor you will:


  • Administer and maintain information in the ITSC in collaboration with content owners.  ITSC administration tasks include access management, data management and reporting.
  • Work with ITSC asset owners, Technical Product Managers and Technical Product Owners so that ITSC service and asset information is complete, correct, and current.
  • Provide service management and ITSC support, training, and advice to MSD staff and ITSC asset owners and users.
  • Liaise with IST database and development teams to ensure ITSC operational availability and to ensure that ITSC software is maintained and enhanced as appropriate.    
  • Collaborate with IST teams so IT asset information is consistent and aligned across toolsets including incident, problem, change and service request tools and risk management tools.
  • Collaborate with Finance so IT asset information and financial asset information are in alignment
  • Participate in projects as required, providing IT service management and IT asset and configuration services and skills.
  • Provide IT service management advice and support to MSD business units and IST management and teams



What you will bring:


  • Experience in an IT services management or service delivery role
  • Knowledge of IT service delivery functions and IT service management processes such as incident, problem, change, configuration, asset, and service catalogue management.
  • Knowledge of technology service level agreements and vendor relationships
  • Experience in an agile solution delivery environment
  • Excellent oral, written, and interpersonal skills
  • Demonstrated commitment to customer service business relationships.
  • ITIL qualification



How we can support you:

We are an organisation that has people at the centre of our work.  At MSD we understand that people do their best when they can be their best and that’s why we are committed to fostering a work culture that is diverse, inclusive, and supportive. 


We offer structures and tools such as Flexible working arrangements, Heath Insurance and Vision Care, Childcare Assistance and Information for Parents/Caregivers, Westpac Government Employee Pac, MSD Wellbeing Plan and Learning and Capability- Study Assistance to support our people and their development.

Salary range: $91,341.00 - $111,639.00



How to apply


To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.  


Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description. 


All applications must be made online.  If this is not possible or if you have any queries, please contact us at


Internal MSD Employees – please apply through your myHR portal at work.  This will ensure that your myHR employee profile is visible as internal candidate.



Closing date: Wednesday the 25th May 2022




Joining us

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.



MSD has a COVID-19 vaccination policy which requires employees to be fully vaccinated.