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Senior Service Designer

Date:  13-Sep-2021

Wellington, NZ

About us

The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.



Senior Service Designer


• Lead, support, and contribute to a range of work programmes
• Actively participate in the development and delivery of service design 
• Permanent, National Office, Wellington


We are looking for a permanent Senior Service Designer to lead, support and contribute to a range of work programmes across three portfolios: Income, Housing and Employment, with the role initially working in the Employment portfolio.


COVID-19 has resulted in the expansion of a number of employment programmes including Flexi-wage, Mana in Mahi, and the introduction of Apprenticeship Boost.  Through client and channel experience design we are constantly looking for ways to make it easy to deal with us.  Never satisfied with the status quo we are always looking for more effective ways to deliver these services to the right clients at the right time.


We work closely with the frontline to develop and improve programmes and initiatives. You will have a specific focus working in the employment portfolio team and ideally bring experience working in an agile environment as we continue to deliver improvements within the Working with Employers work stream.


In this role, you will:


• Identify and share innovative ideas that may contribute to the body of knowledge that will enable improvements to client accessibility and experiences
• Draw on a wide range of insight in developing and delivering programmes and services
• Stay updated on the latest developments/trends/thinking on service delivery, sharing knowledge and ideas with colleagues
• Work with others to turn insights and identified opportunities into differentiated service experiences


Our work is fast paced and high profile.  If this type of work interests you, then we would love to hear from you. 


Salary range is $82,189 - $100,453

To apply, click the 'Apply Now' button, complete the online application form and submit your CV and Cover Letter outlining your suitability for this role.

All applications must be made online. If this is not possible or if you have any queries, please contact us at

Applications close 5.00pm Friday 24 September 2021 

Joining us

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.