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Senior Business Analyst

Date:  20-Sep-2022

Wellington, NZ


About us

The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.



Senior Business Analyst



  • Contribute to meaningful, tangible work     
  • Varied and challenging work 
  • Coach and mentor others



Key Responsibilities


  • Participate in and lead projects and streams of work 
  • Manage relationships with vendors 
  • Mentor other Business Analysts in the group 
  • Document, analyse and elicit requirements from the business, capturing needs effectively 
  • Provide UAT support, negotiating acceptance criteria, liaising with the test and development teams
  • Provide post implementation support, managing production issues and providing 2nd and 3rd level support 
  • Facilitate strong communication channels between the team and key IT and business contacts 



Key Requirements


  • Proven experience in a business analyst role. Relevant qualifications desirable 
  • Strong understanding of technology solutions within the business environment in general
  • Demonstrated success in building and maintaining positive working relationships
  • Proven capability for critical thinking in the analysis of requirements and development of solutions
  • Ability to adapt to Agile, and hybrid delivery methods with proven expertise in Jira and Confluence
  • Knowledgeable in the use of UML and specifically in the preparation of use cases
  • Excellent communication skills with a collaborative working style 
  • Ability to influence, be proactive and negotiate to reach outcomes 



Career opportunities


It’s an exciting time to join the Ministry, with technology modernisation and a complex, rewarding transformation kicking off. The team is truly collaborative and passionate about the part that IST plays in delivering MSD’s purpose. 


You will work for an organisation that really makes a difference for New Zealanders, while having the opportunity to develop your career through mentoring, professional development and on-the-job training.


You will also have access to the following benefits:


  • Health insurance
  • Vision care
  • KiwiSaver
  • Study assistance
  • Qualification programmes
  • Learning and development
  • Te Ao Māori

Position Description


To support our people’s professional development, we’re implementing the SFIA capability framework. This includes translating our Position Descriptions to align with the framework. We’ll keep you informed of any updates to this Position Description during the recruitment process.

Salary range: $98,348.00 - $120,203.00


How to apply


To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.  


Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description. 



Robert Walters is working in partnership with the Ministry of Social Development for the recruitment of selected roles within Improvement Systems and Technology.


Robert Walters will be the primary channel communication for all internal and external candidates on behalf of the MSD Recruitment team.


Internal MSD Employees – please apply through your myHR portal at work.  This will ensure that your myHR employee profile is visible as internal candidate.



Closing date: Wednesday the 5th October 2022



Joining us

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.



MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.