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Senior Business Analyst

Date:  12-Jan-2022

Wellington, NZ Auckland, NZ


About us

The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.







The Opportunity:


Do you want to be part of the biggest inhouse IT shop in the country?  Working in an Agile environment we are continuing our journey and are actively promoting agility right throughout the Ministry of Social Development.
To enable the Ministry to better help New Zealanders who need our support, we are experiencing rapid growth in our IT area to ensure solutions can be delivered to our front line and our clients quickly. 




About the role:

We have fantastic opportunities in our Wellington and Auckland office, for Business Analysts at all stages of their career.  
As a Senior Business Analysts, you will work across the IT Group and with vendors to ensure that all activity across the system development life cycle is co-ordinated and focused on value delivery and post-production support.


Key responsibilities:


  • Play an active part as a member of an Agile Standing Team
  • Work closely with business owners to develop requirements to inform our strategy and roadmaps as well as focusing on delivery to execute our vision
  • Work with business owners and other IT stakeholders to develop Features
  • Work with business owners and other IT stakeholders to develop user stories and help manage the delivery of these stories through the SDLC
  • Provide advice on prioritisation to the team 
  • Work with other IT teams to deliver features into Production
  • Manage incidents and problems occurring in applications in your domain
  • Support and mentor your colleagues
  • Help grow the business’ understanding of Agile delivery
  • Actively participate and contribute to the team culture
  • Manage interactions with external partners professionally and diplomatically


What we are looking for:


This transformational environment can be both dynamic and challenging, therefore we are looking for highly skilled professionals who: 


  • Thrive in the fast-paced, changing nature of our work. 
  • Wholeheartedly embrace the Agile way of working and model the right behaviour for you peers and colleagues. 
  • Can deliver requirements to include users and user rationale balanced against business outcomes. 
  • Pragmatic approach to the task at hand and able to collaborate and deliver continuous improvement.
  • Have demonstrated experience of self-managing and prioritising your work
  • Strong relationship, collaboration, and stakeholder management skills.
  • Are flexible and willing to take on any challenge
  • Are a good problem solver/trouble-shooter
  • Are good at articulating information and writing documentation
  • Have experience developing and applying risk assessment frameworks 
  • Have strong attention to detail with strong audit trail/record keeping disciplines



Please provide a covering letter outlining which role(s) you are applying for.

A mix of the following skills are required for these positions:

Workflow and Integration - Data Cache

  • Integration experience
  • Knowledge of API’s, JSON, SOAP message structures and database principles 

Workflow and Integration – Internal and External Integration Platforms

  • Experience with enterprise integration patterns and data modelling
  • Previous API experience would be an advantage


Workflow and Integration – Workflow Platforms  

  • Previous experience with IBM BPM or ODM would be an advantage


Rapid Deployment

  • Experience with RAILs framework would be an advantage



Please note: To be considered you must have the right to work in New Zealand and be available in New Zealand.


The shortlisting process will start prior to the date of closure.


Position description:


Salary range: $97,374.00 – $119,012.00





How to apply



To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.  


Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the competencies listed in the position description. 


All applications must be made online.  If this is not possible or if you have any queries, please contact us at


Internal MSD Employees – please apply through your myHR portal at work.  This will ensure that your myHR employee profile is visible as internal candidate.



Closing date: Wednesday the 26th January 2022




Joining us


Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.


MSD has a COVID-19 vaccination policy which requires employees to be fully vaccinated.