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Senior Advisor Site Support- Oranga Tamariki

Date:  18-Nov-2020

Wellington, NZ

Senior Advisor Site Support

Feedback and Complaints Team

Flexible Locations , x3 Permanent and x2 Fixed Term to 30 June 2021

About us | Mō mātou 

Oranga Tamariki — Ministry for Children is the Ministry that supports children and young people in New Zealand.  Oranga Tamariki has a commitment to putting tamariki and rangatahi at the heart of what we do and works to advance the wellbeing and positive long-term outcomes of children and young people.

About the role | Mō te tūnga  

The Feedback Team is a crucial part of the feedback process within the organisation, ensuring that regions, sites and teams are fully supported when receiving, reviewing and replying to feedback.

We are looking for three people to join the team permanently as a Senior Advisor Site Support, and two people to join us until 30 June 2021 in a fixed term role.  The purpose of the roles is to deliver advice and support to sites and regions in regards to complaint management. 

This roles will work closely with site and regional leadership teams to ensure they are supported to fully assess and respond to complaints being managed by them. The roles may also include delivering training, supporting people providing feedback as well as identifying areas of improvements for sites and regions.  There is a high focus on delivering a strong service culture and identifying opportunities for continuous improvement in support of the delivery of integrated site support service delivery. 

The Senior Advisor Site Support roles are part of the drive to ensure we are delivering best practice of the management of complaints within the operational sites and teams. 

What you will bring | Ngā pūmanawatanga ōu 


  • A real can-do attitude, problem solving skills and an ability to understand and appropriately respond to risk and escalating issues.
  • Excellent communications and relationship building skills, and a willingness to engage with people and undertake difficult conversations.
  • Ability to identify local issues and actively seek opportunities to improve the service we deliver
  • A good understanding of the governance arrangements and public sector context within which Oranga Tamariki works and the ability to applies this understanding to judgement and decision making
  • Sound knowledge of Oranga Tamariki Act 1989, the Vulnerable Children’s Act 2014 and other relevant legislation


What's in it for you | Nōu te rourou 

We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of Tamariki and Rangatahi.  Come join us | Tūhono mai

How to Apply | Me pēhea te tuku tono 

Apply online with your CV and cover letter. If you are an Oranga Tamariki employee already, please apply through your myHR portal. If you have any questions about role, please contact  

Applications close on 1 December 2020

To find out more about this role, you can view the position description below: