Programme Coordinator - Wellington
Wellington, NZ
About us
The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
About the role | Mō te tūnga:
Permanent and fixed term position available
What is the role of a Programme Coordinator at MSD?
The Programme Coordinator is a critical role that connects MSD clients with MSD’s employment-related programmes and services. Our high-performing PC team are responsible for sourcing and managing client referrals from our frontline teams to get the right people into our programmes. This involves:
- Marketing our programme opportunities to our front-line teams using a variety of approaches: via presentations, face to face, our online portal and internal website and flyers
- Managing the client referral system, monitoring referrals and troubleshooting to make sure programmes are full.
- Liaising with programme providers and contributing to proactive relationship management.
- Monitoring programme performance and advising the Regional Contract Manager about potential issues or opportunities for improvement.
It’s a role that makes a real difference for people. It helps open doors to learning, and opportunities, experience that can quite simply change someone’s life. It's a people role - great if you enjoy meeting and engaging with people, internally and in the community. Some desk work & some out & about.
It's a rewarding role - you are matching people, to the courses and programmes that are right for them. You’re directly involved in helping people and their whānau get to a better life outcome.
It's interesting and varied work - we have a wide range of Programmes from helping people to manage their mental health, advice on personal presentation and help with clothing for interviews, along with all the support available for getting ready for work, CV and interview preparation, industry specific courses e.g. Contact Centre, Project Management, Customer Service, Construction, Hospitality etc.
Marketing & Promotions involved - so you can be creative, show and develop your presentation skills.
In this role you will also help advise our Job seekers about courses and programmes which help them identify their natural potential, learn new skills, and prepare them for employment. You will interact with our own people, Providers, Community groups and other key stakeholders, providing information and support. It’s all about identifying sustainable employment outcomes for our clients to support them to be economically independent.
What you bring | Ōu pūmanawatanga:
- A genuine passion for helping others, coupled with enthusiasm.
- A track record of high performance—always willing to go the extra mile to achieve results.
- Exceptional communication skills, with experience in building strong professional relationships and a talent for influencing, marketing, and storytelling.
- Strong problem-solving abilities, able to tackle challenges with creativity.
- Excellent self-management, including strong time management, organisational skills, and the ability to meet deadlines.
- A natural curiosity and interest in current labour market trends, including an understanding of in-demand jobs, skills, and what organisations are looking for.
- Compassion and empathy—showing respect for individuals and supporting clients in achieving a better life is at the heart of how we work.
Key Criteria for Selection as a Program Coordinator:
- Relevant experience in recruitment, marketing, or sales.
- Proven problem-solving abilities and a capacity for seeing the bigger picture.
- Ability to build and sustain strong relationships with stakeholders, demonstrating a collaborative, partnership-driven approach.
- A positive attitude. While we’ll teach you about MSD, our programmes, partnerships, and vision, we’re looking for someone who can bring their unique strengths, enthusiasm, and drive. We’ll support your learning, but the magic comes from you!
You will be a great brand ambassador for MSD and the work we do to help New Zealanders.
What’s not to love about this role? Yes, it’s busy and there’s lots to learn but you’ll be changing lives every day.
Position Description | He Whakaahuatanga Tūnga:
Salary | Utu-ā-tau: $69,519.00 - $84,041.00
How to apply
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Closing date: Sunday 30 November 2025
Joining us
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.
