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Heartlands Advisor

Date:  23-Nov-2021

Wellington, NZ

About us

The Ministry of Social Development (MSD) is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.



Heartlands Advisor

•    Are you passionate about helping New Zealand’s most vulnerable?
•    Bring your skills to a critical Agency and tackle some big issues
•    Join a dynamic and inclusive working environment!
•    Secondment / fixed term to 16 December 2023

We make a real and positive difference for communities through the services we invest in and the support we give.


About the Roles

As an Advisor, you will be responsible for redesigning and enhancing current whānau community services. Your role will be to inject fresh thinking and agility to enable and catalyse social and economic change in order to get the best outcomes possible for people affected by social change. This role involves working directly with non-government organisations, internal staff across Māori, Communities and Partnerships, while also navigating cross-government relationships.

With your broad range of skills, you will be expected to provide insight and analysis of systems and services at a national level and work closely with other government agencies. This will include developing and implementing services and system supports and promoting continuous improvement.

Based in Wellington there may be travelling across the country to understand the current service landscape in order to make informed decisions about a strategic way forward.


Some of your initial responsibilities will include:

- Providing advice and information to key internal and external stakeholders

- Analysis of provider narratives to inform continuous improvement to services; and influencing system change

- General maintenance of the team shared inbox

There will be opportunities to expand on these initial tasks.

Skills and Experience

We are seeking a positive individual, with relevant prior experience in community and social services, or government. You will need excellent relationship management skills and be able to demonstrate how you have contributed to making your working environments great places to work. You will also be able to demonstrate your ability to develop practical solutions for complex problems with a focus on getting the job done!

To be successful you will:
•    Be comfortable with ambiguity

•    Have a demonstrated ability of working collaboratively both internally and externally

•    Be able to deliver and work to competing deadlines

•    Be an innovative thinker that can provide practical solutions for complex issues

•    Have experience in supporting procurements processes and/or contracting and be able to support the wider team in navigating internal processes

We also value experience and knowledge in these areas:
•    Leading community conversations and facilitating workshops
•    Experience in community development and design
•    Policy writing
•    Analytical / data analysis skills
•    Systems thinking

This is a new challenge for an advisor seeking to develop your career further.  An understanding of remote and isolated communities is desirable because you will provide important support systems to our isolated and vulnerable New Zealand communities.
If this sounds like you, and you’re ready to either take a step up, or take on the next set of challenges in your career, then we want to hear from you! 


How to Apply



To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form. Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the competencies listed in the position description.

All applications must be made online. If this is not possible or if you have any queries, please contact us at

Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.

Closing date:   12 December 2021.



Joining us

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.