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Team Administrator, Historic Claims - Wellington

Date:  13-Jan-2021

Wellington, NZ

Team Administrator, Historic Claims – Wellington

About the Ministry of Social Development
The Ministry provides policy advice, and delivers social services and assistance to young people, working age people, older people, and families, whānau and communities. We work directly with New Zealanders of all ages to improve their social wellbeing.

About the Group
The team works with claimants through an alternative dispute resolution process to help them understand their past experience in care. We acknowledge and recognise harm done, and take steps to put this right. We also provide Oranga Tamariki and other care providers with information about what has occurred in the past to help ensure claimants’ experiences do not happen to others. A key focus of the team is continual improvement based on feedback from all parts of the system to ensure we deliver the best possible outcomes for claimants, and that they encounter mana manaaki (a positive experience every time) whenever they come into contact with us.

About the Role
The purpose of the role is to provide efficient, high quality administrative support to the Historic Claims team. This includes registering new claims, keeping the Historic Claims Application accurate and up to date, preparing documents, ordering and purchasing of goods, arranging travel, setting up meetings, processing correspondence, supporting proof reading and memo drafting and other administrative support duties required to deliver an efficient service to claimants. 


Skills and Experience

 To be successful in this role you will have:


  • Experience in providing high-level administration activities or secretarial support
  • Advanced level of word processing, computer and keyboard skills, including knowledge of Microsoft Office Suite and Objective (EDRMS). Desktop publishing packages are desirable
  • Good understanding of how IT processes and systems support operations
  • Strong ability to understand the client's needs and respond accordingly
  • Demonstrated experienced of anticipating and resolving problems through sound risk management analysis and with limited information
  • Strong focus on attention to detail
  • The ability to assess complex information and present a clear and succinct analysis of it both in oral and written form
  • Well-developed interpersonal skills
  • Ability to demonstrate empathy, and understand client needs, concerns and priorities.


If this sounds like you, please apply. We want to hear from you!

NOTE:  Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key elements on the role and why you are interested in working within our Historic Claims team.

How to apply
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.

External Candidates – (including Oranga Tamariki—Ministry for Children employees) must apply directly through our MSD careers page at

Closing date: 27 January 2021

Position Description


Please note that although the title is Claims Administrator in the position description this is a Team Administrator role with the Historic Claims team, hence the title. 

Joining us


Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.


If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.