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Central Processing Officer

Date:  10-May-2022

Wellington, NZ

About us

The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.



Central Processing Officer


Centralised Services – Lower Hutt


Fixed Term or Secondment to June 2023, full time positions 



The Opportunity


Join us to make a difference to the lives of New Zealanders.  


We have a great opportunity for you to be part of our high energy, successful and supportive teams.  

We are calling for motivated and adaptable people who can hit the ground running and help deliver quality service to our clients. 



About the Role


Working in a processing hub at the Ministry of Social Development puts you at the forefront of peoples’ lives.  


Our clients need highly empathetic people to help them navigate a range of issues, so you will be required to navigate multiple systems, be responsible for sourcing information, providing support, delivering a high standard of service and quality interactions over the phone and by email.  


Our training approach will equip you to confidently work with clients, primarily through outbound calls.  What you do makes a difference.  



About You: 

-    Adaptable, resilient, and able to stay calm under pressure 
-    Work efficiently, accurately and can make good, sound decisions
-    Enjoy working in a fast-paced environment where frequent change is normal
-    Exceptional attention to detail and excellent time management skills
-    Ability to relate to people with diverse backgrounds, demonstrate active listening skills and be able to manage difficult conversations confidently
-    A high level of personal integrity 


What We Offer


We provide a positive work environment, where we all support each other to achieve excellent outcomes for our clients.  
You will enjoy training and opportunities to develop your career.  
The positions will be located in Lower Hutt and training will either be in Wellington or Lower Hutt.  

If you have any questions about the role, please contact Ralene Ao at 

Salary range: $53,502.00 - $65,392.00

How to apply


To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.  


Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description. 


All applications must be made online.  If this is not possible or if you have any queries, please contact us at


Internal MSD Employees – please apply through your myHR portal at work.  This will ensure that your myHR employee profile is visible as internal candidate.


Closing date:  22 May 2022






Joining us

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.


MSD has a COVID-19 vaccination policy which requires employees to be fully vaccinated.