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Case Manager - Thames & Paeroa

Date:  04-Aug-2022

Waikato, NZ


About us

The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.



Full-time Permanent, Fixed Term or Secondment Positions

Ministry of Social Development 


Case Managers play a vital role in our communities. Every day is different, interesting and challenging.  


As a Case Manager, every day is busy and demanding but very rewarding as your work will have a meaningful impact on people's lives.  
You'll help clients access a wide range of tailored support.   The face-to-face Case Management position means having in-depth discussions with clients to uncover employment options and appropriate financial independence support. 


You'll provide a range of support such as addressing housing instability through early intervention to secure tenancy, employment, vocational and training pathways that are aligned to each person’s needs.  You will also work on the housing and income support queue and ensure that clients are supported financially and receiving their full and correct financial entitlement. 

You’ll bring a high level of personal integrity, initiative and relationship management skills to the role. You’re comfortable navigating your way around computer systems and enjoy finding solutions to problems. You are resilient and enjoy change.


You enjoy achieving results and can practically help others to access job opportunities, training and development, education programmes and work experience because you understand the labour market, employment and career advisory space.  You also ensure your clients are well supported by providing them with access to financial support, social services and housing support services.


What we offer: 

We will provide you with a positive work environment, where we all support each other to achieve excellent outcomes for our clients.  We will provide great training, support and on-going professional development.

Salary range: $62,660.00 - $76,585.00

Aligns to knowledge, skills and experience






How to apply


To apply, click the 'Apply Now' button to upload your CV.  A cover letter is not required for this role; instead you need to answer two additional questions in the application form:


1.     Why do you want to be a Case Manager? (Max. 1500 characters)


2.     Please outline your knowledge or experience working with Tikanga Maori and Pacifika Communities (Max. 1500 characters)


All applications must be made online.  If this is not possible or if you have any queries, please contact Shell Sanerive-Pere, Service Manager on


Internal MSD Employees – please apply through your myHR portal at work.  This will ensure that your myHR employee profile is visible as internal candidate.


It is important that applicants have the support from their nominal / current MSD direct manager for secondment opportunities.


Closing date: Saturday 13th August 2022






Joining us

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.


MSD has a COVID-19 vaccination policy which requires employees to be fully vaccinated prior to 1 September 2022. From 1 September 2022 MSD's policy will be to encourage, but not require, employees to be fully vaccinated for COVID-19 and its variants unless the role is identified as requiring vaccination at the time.