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Case Manager - Senior Focus - Thames

Date:  04-Aug-2022

Waikato, NZ

About us

The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.


Case Manager - Seniors Focus - Thames



As a Senior’s Case Manager your role is assessing financial assistance to support clients in retirement, including making referrals to support agencies. You will ensure that your clients are receiving their full and correct entitlements and that they have access to emergency grants and support if required. A broad knowledge of financial assessments and overseas pensions is essential. You will also work closely with community groups supporting Senior’s clients. 


About you


You need to be able to work at pace and make good decisions, often in isolation. Strong relationship and negotiation skills are useful, and you will be able to motivate and empower others to overcome barriers in a non-judgmental way. You are comfortable working in a fast paced, pressured environment and enjoy navigating through unexpected challenges. It is highly advantageous to have a current working knowledge of New Zealand Superannuation policies, processes and entitlements. 


We offer you


  • Supportive team environment
  • Regular coaching and development opportunities


Salary range: $62,660 - $76,585

Is in line with skills, experience and performance




How to apply


To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.  Please also address the following two questions in your application form:

1.    Why do you want to be a Seniors Case Manager?


2.    Describe a time you provided exceptional customer service.


Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description. 


All applications must be made online.  If this is not possible or if you have any queries, please contact Shell Sanerive-Pere, Service Manager on


Internal MSD Employees – please apply through your myHR portal at work.  This will ensure that your myHR employee profile is visible as internal candidate.


Closing date: Saturday 13th August 2022




Joining us

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.


MSD has a COVID-19 vaccination policy which requires employees to be fully vaccinated prior to 1 September 2022. From 1 September 2022 MSD's policy will be to encourage, but not require, employees to be fully vaccinated for COVID-19 and its variants unless the role is identified as requiring vaccination at the time.