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Integrated Services Case Manager - Hawera - Taranaki

Date:  12-May-2022

Taranaki, NZ

About us

The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.



Integrated Services Case Manager - Hawera - Taranaki



Integrated Services Case Managers (ISCMs) assess the complex needs of families and individuals and then links them to the most appropriate support services.


This critical role is responsible for providing an intensive case management service to our clients, supporting them to identify their needs and to overcome a range of challenges to achieve sustainable education, training, employment and housing outcomes. 
You will work closely with key agencies to build collaborative plans at a holistic level.  


This challenging yet rewarding position is best suited to those who can demonstrate a client-focused practice, have highly developed motivational interviewing skills and can deliver an innovative approach to working with others. 


If you are already working in a social services environment or are familiar with case planning and management, this will be an advantage.  


You will also have a high level of personal integrity, take initiative, work well under pressure, and be able to self-manage and work autonomously. 


To support our clients to achieve their goals, you must be able to work closely with your key networks within MSD and in the education, training, housing and employment sectors, in addition to other key community partners in the Taranaki Region. 

You are naturally collaborative, an innovative thinker, and you'll be energised by working with our diverse range of stakeholders to make a real difference in our clients' lives.



To be considered for this role you will have:

•    a genuine passion and commitment to working closely with clients to help overcome complex  barriers and achieve positive outcomes
•    highly effective communication skills (both written and verbal)
•    excellent rapport and relationship building skills
•    cultural sensitivity and responsiveness
•    established community networks and knowledge of supports and services
•    an ability to influence and motivate, sees the potential in others
•    empathy, resilience and tenacity
•    a current full driver's licence
•    face to face client experience
•    a relevant tertiary qualification is desirable, however not a requirement

If you have proven experience delivering results in an outcome-based environment where a focus on service and support is paramount and  If you have a sound knowledge of Service Delivery, excellent communication skills and a focus on continuous improvement, we’d like to hear from you. 


Position Description

Salary range: $71,231.00 - $87,060.00






How to apply


To apply, click the 'Apply Now' button to upload your CV, cover letter and you will also be asked to complete the following questions in the application form:


1.    If you are successful how would you build your community connections to provide more opportunities for your clients? (Max. 5000 characters)

2.    Have you completed gallop strengths or equivalent? What are your top 5 strengths and how do you use them in your current mahi? (Max. 5000 characters)


All applications must be made online.  If this is not possible or if you have any queries, please contact Sharon MacLeod at


Internal MSD Employees – please apply through your myHR portal at work.  This will ensure that your myHR employee profile is visible as internal candidate.


Closing date: Sunday 29th May 2022






Joining us

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.


MSD has a COVID-19 vaccination policy which requires employees to be fully vaccinated.