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Manager Client Service Operations - Nelson

Date:  11-Jan-2022

Nelson_Tasman, NZ

About us

The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.



Manager Client Service Operations – Nelson City

 Ministry of Social Development
1x Permanent, Full Time

Initial location Nelson City



We have an opportunity to welcome a new person to our leadership team. This position will initially be based in the Nelson City area, and is included within MSD’s Nelson/Top of the South region.  

Reporting to the Manager Client Service Delivery, the Manager Client Service Operations provides daily client facing operational leadership and management within the Service Centre, by maintaining a high-performance people centric culture that delivers the range of MSD services and products to clients, meets current and future expectations and demand for services, and contributes to sustainable client outcomes that align to MSD strategic priorities.



Using a people centric approach, you will:


  • be an innovative and inspirational leader who is constantly front and present in a busy service delivery environment
  • contribute to the management of feedback and reporting systems to monitor performance, ensuring that this is supported by coaching for high performance
  • lead the management and early resolution of complaints where possible through a people centric approach, including the identification of areas for improvement
  • lead and foster a wellbeing culture where people trust they can raise issues and individual strengths are leveraged



You have a vision of what a great working environment looks like and you are able to articulate how you respond effectively to the key priorities for the Top of the South Region and MSD.



Key attributes needed


  • Experience in responding to Māori, Pacific or people with disabilities
  • A client centric way of working
  • Experience in people leadership 
  • Relevant Stakeholder relationships and internal networks
  • Confidence in managing operations to achieve results
  • Is calm under pressure and solution focused 
  • Experience in delivering MSD Products and Services




Service excellence will resonate strongly with you, and you will play a key leadership role in an integrated services response, fostering an environment where social service agencies work together to achieve positive change in the lives of people, their families/whānau and their communities through the timely and seamless delivery of “client centred” services.


The Salary range is $85749 - $128623 per annum (in line with skills, experience, and performance)








How to apply


To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.  


Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the competencies listed in the position description. 


All applications must be made online.  If this is not possible or if you have any queries, please contact Barney Hoskins at


Internal MSD Employees – please apply through your myHR portal at work.  This will ensure that your myHR employee profile is visible as internal candidate.



Closing date: 31 January 2022






Joining us

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.


MSD has a COVID-19 vaccination policy which requires employees to be fully vaccinated.