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Case Manager - Blenheim - Permanent and Fixed Term or Secondment to June 2023

Date:  11-May-2022

Marlborough, NZ

About us

The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.



Case Managers - Blenheim - Permanent and Fixed Term or Secondment to June 2023


Permanent and Fixed term or secondment until 30 June 2023, Full Time 


  • Varied, fast paced, interesting, complex and rewarding work
  • Help solve problems and provide exceptional customer service to our clients
  • Competitive salary and regular professional development.


We’re hiring people who are dependable, who have the grit and tenacity to show up and work hard even when the going is tough. Our organisation plays an important role in supporting New Zealanders. Simply put, people count on us. We have an opportunity for Case Managers to join our team in Blenheim on a temporary basis.



About us


The work we do here at the Ministry of Social Development is unique and, in some way, we touch the lives of most New Zealanders. Our work is challenging with high public expectations - but we are passionate about it. We're always on the lookout for people who share our enthusiasm, can work at pace and give exceptional customer service.  




About the role


As a Case Manager you will support New Zealanders into employment, training and development opportunities and enable access to social housing and financial support. 


Our services range from emergency housing, to food grants through to job search. You will begin your career assisting our clients to use our online services and working with them over the phone to manage some appointments. You will then have the opportunity to manage a caseload of clients and be available to provide them with all the tools and support they need towards independence. Some Case Managers also facilitate seminars for groups of 15-20 people. 




What skills do I need to be a Case Manager?


You need to be able to have great time-management skills and make good decisions. Strong relationship and negotiation skills are desired and the ability to motivate and empower others to overcome barriers in a non-judgmental way. You need to also be comfortable working in a fast paced, pressured environment and enjoy navigating through unexpected challenges. You need to have strong facilitation, planning and organisational skills.




What are the benefits of being a Case Manager?


The most significant benefit is being able to help people. It is an amazing feeling when you help someone get sorted financially; into work or ensuring support is there for someone who isn't able to work. 




We offer


  • Induction and on-going training
  • Supportive team environment
  • Regular coaching and development opportunities
  • Starting salary approx. $61,734k to $75,452k per annum (dependent on relevant work experience, evidenced skills and other factors).

How to Apply


Please apply online and upload your CV and cover letter that outlines your experience and motivation for the role. Also, you will need to address the following in your application form:


  1. Why do you want to be a Case Manager?
  2. Describe a time you provided exceptional customer service.



Applications close: 11:59pm Monday 30 May 2022



Please note: If you currently work for MSD please apply through your myHR career portal at work.



Position Description:



For questions about the role, please contact Tonya Clarke via email






Joining us

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.


MSD has a COVID-19 vaccination policy which requires employees to be fully vaccinated.