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Service Centre Manager - Rangitikei


Manawatu / Wanganui, NZ

Service Centre Manager - Rangitikei


Ministry of Social Development


Marton, Taihape and Ohakune.




We have an additional opportunity for an enthusiastic people leader to join our leadership team. This position will be based in the Rangitikei district, and is included within MSD’s Taranaki, King Country & Whanganui region.  From the mountains to the nearby sea, this diverse district offers its visitors and residents, the ability to experience a true New Zealand city escape lifestyle.

Reporting to the Regional Director, the role of the Service Centre Manager is to provide effective leadership and efficient management of services that contribute to individual, family and community independence.   


You will be an innovative and inspirational leader within a busy service delivery environment.  Your focus will be embedding an outcomes-focussed culture, where transactions are done on-line or over the telephone, allowing our site-based Case Managers to move people closer to independence and connect them with employment opportunities.
Your leadership will ensure the service centres perform professionally, effectively and efficiently, and in a way that constructively supports people into employment.
You will be a proven change leader (at a strategic and operational level) as you will be responsible for leading the successful implementation of Regional and National initiatives that achieve successful outcomes.

Key attributes needed

  • An ability to create a compelling vision that motivates the team to achieve
  • Innovation, with the ability to strategically position the team to maximise results
  • Excellent communication and interpersonal skills
  • Strong organisational and planning skills
  • Flexible, pragmatic and able to work at a fast pace
  • Proven relationship management skills

Service excellence will resonate strongly with you, and you will play a key leadership role in an integrated services response, fostering an environment where social service agencies work together to achieve positive change in the lives of people, their families/whānau and their communities through the timely and seamless delivery of “client centred” services.


If you really want to make a difference to the lives of New Zealanders, and have what’s needed for the role, we’d love to talk to you!  


How to apply

Internal MSD Employees – please apply through your myHR portal at work.  This will ensure that your myHR employee profile is visible as an internal candidate.


All external applicants please apply through the apply button and upload your CV and cover letter to our applicant tracking system. Please note all applications must be made online.
Please apply with your CV and Cover Letter outlining your relevant skills and experience.  In your Cover Letter please ensure you address the Key Accountabilities/Success Factors in the position description and Key attributes noted in the advertisement.

For any question please contact Natasha Renau on

Applications close 8 July 2020


Joining us


Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.


If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.