Case Manager - Gisborne
Gisborne, NZ
About us
The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
Permanent full time opportunities available
The Ministry of Social Development is committed to helping New Zealanders to be safe, strong and independent - Manaaki tangata, Manaaki whanau.
As a Case Manager, every day is busy and demanding and as the face of the organisation, you’ll engage with and work alongside clients to support them into work, training or community participation. You’ll also ensure people receive their correct income support entitlements and housing assistance.
Our clients come from a wide range of backgrounds and cultures so a non-judgmental approach to serving others is required. On any given day you’ll interview clients face to face and by telephone, all with different circumstances. If you are focused on achievement and can practically help others to set goals and discover their potential, you will enjoy the challenges and team work within our Service Centres.
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Skills and Experience
- Sound computer skills and the ability to learn new systems and processes quickly.
- Great customer service skills
- Strong interpersonal skills and an ability to develop trust and rapport quickly.
- Sound decision making and problem-solving skills.
- The ability to adapt in a changing environment.
- Being well organised.
- Experience working with others to deliver.
- Facilitation and relationship management experience.
Our Culture
We are committed to providing you with a positive work environment with training and development opportunities to grow your skills and experience. You will get to work with a great group of people who want to support whānau to achieve their goals.
If this opportunity appeals to you, do not hesitate, apply now!
Position Description
Salary range: $68,660.00 - $83,003.00
How to apply
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Closing date: Thursday 2nd May 2024
Joining us
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.
